Andrii Bandiak

As a Project Manager, I am responsible for planning and coordinating projects, managing client communications and budgets, and ensuring the timely delivery of high-quality results. I work closely with the CEO to align projects with our strategic goals, create detailed roadmaps, and manage the project backlog to prioritize critical tasks.

In this dual role, I focus on delivering exceptional support for WordPress themes and plugins, troubleshooting technical issues, and optimizing performance while ensuring security and guiding users through features. I also handle manual testing to uphold our quality standards and work closely with our development team to enhance our products.

I provided technical support and assistance to users and clients regarding exchange platform functionalities, identifying and resolving technical issues related to trading, account management, and platform operation. I also facilitated onboarding by training new employees on the exchange platform, workflows, and support procedures.

I oversaw the onboarding of new hires by training them on the platform, workflows, and support protocols, and provided guidance and mentorship to junior staff. I also handled bug reports, sorted and registered issues in Jira, and provided instructions for managing systems and using company products.

I crafted and sustained clear, effective, and thoroughly documented HTML code, applying CSS to format HTML elements according to design guidelines. I also verified that web pages displayed correctly on various browsers and devices, using responsive design strategies to ensure websites functioned well on smartphones and tablets.

I wrote and maintained clean, efficient, and well-documented HTML code, implementing CSS to style HTML elements according to design specifications. I also provided basic JavaScript support for interactive web elements and ensured web pages worked correctly across different browsers and devices.

I ensured a positive client experience through high-quality service and communication, thereby attaining client retention. I handled client service or support-related incoming requests, responding to and resolving complex client issues through incident recognition, research and isolation, resolution, escalation and follow-up.

I provided quality communication and customer service to ensure a positive experience for clients. I resolved incoming requests from customers and provided requests for support to various departments if the issue was not within my competence.

Completed a course focused on responsive web design principles and practices. Gained skills in creating web pages that adapt to various screen sizes and devices.

Successfully completed a comprehensive course in frontend web development. Acquired proficiency in essential frontend technologies and tools.

Obtained a Bachelor's degree in Management. Studied various aspects of business administration and organizational leadership.