At Flow Internacional, I support Brazilian and LATAM clients through education, needs assessment, applications, service, and ongoing follow-up. I explain U.S. financial and life insurance concepts in Portuguese so clients can make informed decisions.
I also deliver financial education and presentations for families, entrepreneurs, and community audiences, building engagement and long-term client relationships.
At Altus Receivable Management, I managed Brazilian corporate client relationships, handling inquiries, payment tracking, negotiations, and cross-border payment solutions. I coordinated with international teams to resolve account issues and used CRM information to prioritize follow-up.
At Palace Resorts, I supported VIP clients across Latin America with onboarding, satisfaction, loyalty, retention, and contract upgrades. Previously, at Arce Consulting, I led international client-development and expansion projects across hospitality, healthcare, and retail.
