At Risk Protection International, I manage insurance policies for South America, particularly Brazil, and increased client retention by 8.5%. I support clients, insurers, and banks in English and Portuguese.
I coordinate insurance renewals with oversight from Account Executives, including reviewing exposure, comparing market options, evaluating quotes, and preparing proposals. I also help clients understand policy benefits and procedures.
I mediate between clients and insurance providers during claims settlement and maintain client records, applications, policy updates, and follow-ups. I participated in creating a premium reminder system that increased commissions by 65.3%.
Earlier, as an Administrative Assistant at Municipal Department of Administration & H.R., I supported employee processes, maintained files and calendars, and assisted with government and annual reports. I hold an Associate of Science in International Business and a Bachelor's in Business Administration & Tourism.
