Andrew Yeboah
@andrewyeboah
I build scalable operations, lead cross-functional teams, and improve delivery through digital workflows and Agile practices.
GhanaWhat I'm looking for
At HustleSasa, I design and scale company-wide operational workflows for creative professionals across Ghana, reducing onboarding time while strengthening quality control. I lead multi-channel customer operations and maintain a 90% customer satisfaction rate.
Previously at Bebiaacom, I directed the renovation and launch of two commercial real estate properties on time and within scope. I led a 15-person cross-functional team and managed procurement, supplier negotiations, contracts, and large-scale project budgets.
I have also aligned sales, marketing, and delivery teams through shared operational priorities, digital task-management systems, scheduling, onboarding, quality assurance, and employee engagement programmes.
I co-led development of a proprietary technology product that contributed to a 40% increase in customer acquisition in its first year. I bring practical experience in operational strategy, process improvement, compliance, reporting, and remote collaboration across distributed teams.
Experience
Work history, roles, and key accomplishments
Operations Manager
HustleSasa
Nov 2023 - Present (2 years 9 months)
Designed and scaled company-wide operational workflows, reducing onboarding time for creative professionals and enhancing quality control. Led multi-channel customer operations, maintaining a 90% customer satisfaction rate, and owned vendor and customer verification processes.
Project Associate
Bebiaacom Ltd.
Oct 2021 - Dec 2022 (1 year 2 months)
Directed the end-to-end renovation and launch of two commercial real estate properties, delivering projects on time and within scope. Led a 15-person cross-functional team and administered large-scale project budgets with full financial oversight.
Operations Lead
Bebiaacom Ltd.
Jan 2020 - Sep 2021 (1 year 8 months)
Oversaw company-wide operations, aligning sales, marketing, and delivery teams around shared priorities. Designed and deployed a digital task management system, improving productivity and communication speed, and managed scheduling across departments.
Business Associate
Bebiaacom Ltd.
Oct 2016 - Sep 2019 (2 years 11 months)
Co-led development of a proprietary technology product, contributing to a 40% increase in customer acquisition within the first year. Managed a small sales team to execute product rollouts against tight deadlines and coordinated with customers and internal teams to improve retention.
Education
Degrees, certifications, and relevant coursework
University of Ghana
Bachelor of Arts, Sociology & Geography
Bachelor of Arts degree in Sociology and Geography from the University of Ghana, completed in 2018.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
Skills
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