Andrew Alkire

Lead operational coordination for a 30+ CSR team handling 200,000+ annual taxpayer contacts, optimizing staffing and workload distribution. Develop and analyze performance reports and operational data to inform management decisions on staffing, backlog reduction, and service levels.

Problem-solved thousands of taxpayer issues to create a great customer experience. Helped train new hires through call shadowing, walking through any questions, and explaining best practices.

Processed dozens of data update orders accurately per day to ensure customer satisfaction.

Built 10+ customer websites per year. Evaluated online aspects of churches (social media, Google) for specific next steps. Kept 75% of cancel-risk customers from leaving through tailored marketing advice.

Saved thousands of dollars by finding expense mistakes in vendor invoices.

Increased new visitors by 300% by implementing new systems, creating a new marketing plan (including building a new website and email campaign), and correctly allocating marketing funds. Maintained and built new processes for our CMS, created reports for the Lead Pastor, and directly supervised administrative staff.

Innovated scheduling processes, tasks, and training through the team doubling in size.

Recruited and led a team of volunteers and staff in planning, coordinating, and running weekly services to help both my team and church grow by 300%.

Pursued a Master of Divinity degree from 2019 to 2022.

Earned a Bachelor of Arts degree from 2016 to 2019.