
Andrew Akpan
@andrewakpan
Operations Manager at Karzeloh Technology Service, managing Salis Drive e-hailing operations and customer service.
What I'm looking for
At Karzeloh Technology Service, I monitor projects and business activities, review expenditure and resource requirements, and coordinate teams to address operational problems. I also work to resolve service issues and ensure customer requests and service agreements are fulfilled.
At Salis Group, I developed and managed the operations of Salis Drive, a transport (e-hailing) app at one of the subsidiaries. I also drafted partnership proposals, arranged meetings with prospective clients, and developed growth strategies for companies in the group.
Earlier, as Branch Manager at Crusader (Nig.) PLC, I generated branch profit of 15.2 Million Naira in 2011 and raised the company’s net worth to 24.5 Million Naira. I also worked on policy analysis and reports for Congressman Nwankwo at the Federal Republic of Nigeria.
Experience
Work history, roles, and key accomplishments
Operations Manager
Karzeloh Technology Service
Feb 2026 - Present (8 months)
Monitors projects and ongoing business activities, reviews expenditure, suppliers, and resource requirements, and coordinates teams to address operational problems and ensure customer satisfaction.
Operations Manager
Karzeloh Technology Services
Jan 2026 - Present (9 months)
Oversees operations, monitors customer satisfaction, and ensures service agreements are fulfilled while maintaining relationships with important clients.
Business Development Operations Manager
Salis Group
Nov 2021 - Present (4 years 11 months)
Developed and managed the Salis Drive e-hailing app operations, supervised employees, provided monthly trainings, and directed day-to-day office operations while building long-term client relationships.
Business Development Manager
Thesalisgroup.com
Oct 2021 - May 2026 (4 years 7 months)
Conducted market research, trained entry-level staff, wrote partnership drafts, and developed growth strategies to enhance customer satisfaction and financial gain for the group.
Coordinator of Marketing and Business Development
PayConnect.ng
May 2016 - Feb 2022 (5 years 9 months)
Identified customer needs, monitored competition, maintained customer relations, prepared departmental budgets, and managed marketing staff.
Marketing Director
Pay Connect
May 2016 - Jun 2020 (4 years 1 month)
Identified customers, monitored competition, maintained customer relations, prepared budgets, and managed marketing staff.
Media & Public Policy Analyst/Assistant
Federal Republic of Nigeria
Jun 2013 - Jun 2015 (2 years)
Analyzed complex policy material, communicated policy information, facilitated public hearings, and wrote policy reports for Congressman Nwankwo.
Media Analyst
Hon. Ben Nwankwo
Jun 2013 - Jun 2015 (2 years)
Analyzed policy material, communicated policy information, facilitated public hearings, and wrote policy reports for Congressman Nwankwo.
Branch Manager
Crusader Insurance Company
Feb 2009 - May 2013 (4 years 3 months)
Managed general office administration, supervision, and business development.
Branch Manager
Crusader (Nig.) PLC
Jan 2009 - Jan 2013 (4 years)
Raised net worth to 24.5 million Naira, generated branch profit of 15.2 million Naira in 2011, sourced government contracts, and managed staff and business development.
Business Development Officer
Revilo Aerospace Corporation
Jan 2008 - Feb 2009 (1 year 1 month)
Provided logistics support, sold aircraft parts and accessories, and handled business development.
Business Development Officer
Champion Newspapers Limited
Jan 2007 - Jan 2008 (1 year)
Added 46 new customers, wrote and covered events, kept records, and increased sales within the region.
Education
Degrees, certifications, and relevant coursework
University of Calabar
Master's Degree, Philosophy of Science and Metaphysics
2011 - 2014
Master's Degree in Philosophy of Science and Metaphysics from the University of Calabar from 2011 to 2014.
National Teachers Institute - Kaduna
Post Graduate Diploma in Education, Educational Psychology
2012 - 2013
Post Graduate Diploma in Education with a focus on Educational Psychology from the National Teachers Institute, Kaduna from 2012 to 2013.
University of Uyo
Bachelor's Degree, Metaphysics
1998 - 2005
Bachelor's Degree in Metaphysics from the University of Uyo from 1998 to 2005.
Pontifical Urbaniana University - Rome
Bachelor's Degree, Philosophy
1998 - 2002
Bachelor's Degree in Philosophy from the Pontifical Urbaniana University in Rome from 1998 to 2002.
Pontificia Università Urbaniana
Bachelor's Degree
2002 - 2002
Bachelor's Degree from the Pontificia Università Urbaniana in 2002.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
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