At DelonApps, I was promoted from Contact Center Representative to Contact Center Supervisor. I resolved customer inquiries across phone, email, and chat, and achieved a 95% customer satisfaction score.
As Contact Center Supervisor, I led onboarding and performance coaching for a team handling multi-channel inquiries. I built training programs that lifted team performance by 20% and helped resolve escalated complaints.
At New-Edge Financial, I managed customer accounts and issue resolution for credit assessments and collections. Consistent follow-up and negotiation increased collection rates by 25%, and I processed loan applications with 98% accuracy.
At Guarantee Trust Bank, I served retail banking clients in Lagos, achieved customer satisfaction above 90%, and cut response times by 30% through improved workflow. I also trained new staff on service protocols and complaint resolution.
