Open to opportunities

ADEGBOYEGA GBOHUNMI

@adegboyegagbohunmi

Senior customer service representative driving customer satisfaction through QA, coaching, and data-driven improvements.

Nigeria

Message

What I'm looking for

I seek a customer-focused supervisory role where I can apply QA, training, and data-driven improvements to boost satisfaction and team performance in a collaborative, growth-oriented company.

I am a dedicated senior customer service representative with frontline, QA and supervisory experience, promoted to a telesales supervisory role after consistently exceeding targets. I developed and launched a comprehensive training program and implemented a quality assurance process that increased customer satisfaction scores by 10% and earned formal recognition for outstanding performance.

I leverage technology and data-driven insights to improve operational efficiency and coach teams to higher performance. My background includes loan recovery, classroom teaching, strategic planning, performance management, and a Higher National Diploma in Library and Information Science, complemented by a Human Resources Management certification.

Experience

Work history, roles, and key accomplishments

Current

Telesales Supervisor

Current

Delon Company

Jan 2025 - Present (9 months)

Promoted to Telesales Supervisor overseeing multiple locations; implemented a training program and a new QA process that increased customer satisfaction scores by 10% and improved team sales performance.

Team Leadership Training Development Quality Assurance Sales Coaching KPI Analysis Microsoft Excel CRM Reporting

Telesales Representative

Delon Company

Jan 2024 - Jan 2025 (1 year)

Handled customer interactions across phone, email and chat, consistently achieving 100%+ of monthly sales targets and ranking in the top 5% of agents; awarded Best Agent 2024.

Customer Service CRM Negotiation Microsoft Excel Data Entry

Loan Recovery Officer

BerylSprings Ltd

Jan 2023 - Jan 2024 (1 year)

Contacted customers with overdue loans to negotiate repayment terms and arrange schedules, maintaining accurate records and preparing reports to support improved recovery outcomes.

Debt Collection Negotiation Record keeping Reporting CRM Compliance Problem Solving

Class Teacher (NYSC)

Grace College

Jun 2022 - May 2023 (11 months)

Designed and delivered lesson plans aligned to curriculum standards, assessed student progress through tests and projects, and managed classroom behaviour to maintain a conducive learning environment.