Andrei User
@andrei
I deliver IT service desk support, resolving technical issues with customer-focused care.
PhilippinesWhat I'm looking for
I provide onsite IT service desk support at St. Luke’s Medical Center via Topserve Services Inc., handling incoming technical requests through phone, email, chat, and walk-ins. I focus on prompt, effective solutions to common IT problems and on delivering friendly, excellent customer service. I also support efforts that help maximize web and mobile applications.
Before this, I worked as a Call Center agent at Foundever BPO for an International/Retail account for Propane Gas, assisting customers with propane orders, scheduling services, and immediate action for gas leak emergencies. Earlier, I completed my IT Technical Support OJT at Sutherland Global Services, troubleshooting hardware and software issues such as PC malfunctions, internet connection errors, and website/browser problems. I’m hardworking, flexible, and committed to improving my knowledge and interpersonal skills while helping the company grow professionally.
Experience
Work history, roles, and key accomplishments
IT Service Desk Support
TopServe Services Inc
Feb 2024 - Present (2 years 3 months)
Provided onsite IT service desk support at St. Luke’s Medical Center, responding to technical issues via phone, email, chat, and walk-ins. Delivered prompt resolutions and friendly customer service while supporting web and mobile application users.
Customer Experience Advocate
Foundever BPO
Oct 2023 - Jan 2024 (3 months)
Worked as a call center agent for an international/retail propane gas account, assisting customers with propane orders, scheduling services, and urgent gas leak emergency actions. Delivered friendly, effective customer support through inbound calls.
IT Technical Support Intern
Sutherland Global Services
Aug 2022 - Dec 2022 (4 months)
Completed onsite IT technical support OJT by investigating user/agent issues and providing immediate troubleshooting and solutions. Resolved hardware problems (PC, keyboard, mouse, monitors) and software/network issues including internet and browser problems.
Education
Degrees, certifications, and relevant coursework
Computer Communication Development Institute
Bachelor of Science in Information Technology, Information Technology
2019 - 2023
Bachelor of Science in Information Technology from Computer Communication Development Institute, completed from 2019 to 2023.
Salvacion National High School
Information and Communication Technology
2013 - 2019
Grade: With Honors
Completed senior high school coursework in Information and Communication Technology from 2013 to 2019 with honors.
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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