Open to opportunities

andreas pontikis

@andreaspontikis

Message

Customer-focused operations and service professional with 5+ years in moderation, sales, and team leadership.

Cyprus

Message

What I'm looking for

I seek a hands-on role where I can lead teams, improve customer experience, manage operations end-to-end, and grow within a collaborative company.

I am a customer-focused professional with 4 years' experience across content moderation, customer service, sales, and small-business operations. I have a track record of resolving complex customer issues, meeting sales targets, and maintaining high-quality standards under pressure.

I founded and managed a natural products business, overseeing production, marketing, B2B and B2C sales, logistics, and finances, and I have managed seasonal agricultural operations and retail and hospitality teams. In content moderation roles I ensured compliance with policy, escalated harmful content accurately, and collaborated with cross-functional teams to improve workflows.

I bring disciplined teamwork from national service, strong people-management and training experience, and a customer-first ethos that drives operational improvements and reliable results.

Experience

Work history, roles, and key accomplishments

Entrepreneur / Owner

Natural Products Business

Jan 2023 - Dec 2024 (1 year 11 months)

Founded and managed a small business producing and reselling honey, carob syrup, and royal jelly; oversaw harvesting, packaging, marketing, distribution, and finances to grow B2B and B2C relationships.

Operations Management Sales B2B Sales B2C Sales Marketing Logistics Inventory Management Financial Management

Operations Manager

Family Olive Groves

Jan 2023 - Dec 2024 (1 year 11 months)

Managed seasonal olive harvesting and processing operations, coordinated and supervised teams to ensure efficient workflows, safety, and product quality.

Team Leadership Operations Management Quality Control Health & Safety)Logistics Health & Safety

Content Moderator

Mindgeek

Jan 2021 - Dec 2023 (2 years 11 months)

Reviewed and moderated user-generated content to enforce policies, identified and escalated harmful or non-compliant material with high accuracy under pressure, and improved moderation workflows with cross-functional teams.

Content Moderation Trust & Safety Enforcement Escalation Management Quality Assurance Reporting Cross Functional Collaboration High Volume Review

Waiter / Staff Manager

Diaxroniki Mousiki Skini

Jan 2019 - Dec 2021 (2 years 11 months)

Provided high-quality service in a busy bar and restaurant, trained and scheduled staff, delegated tasks, and resolved customer service issues to ensure smooth shift operations.

Customer Service Staff Training Scheduling Conflict Resolution Service Operations Point of Sale

Sales Assistant

Sports Direct

Mar 2021 - Aug 2021 (5 months)

Assisted customers with product selection, maintained store displays, and contributed to achieving monthly sales targets through excellent customer service.

Retail Sales Customer Service Visual Merchandising POS Operation Sales Targets

VAB Driver / Machine Gunner

Cyprus National Guard

Jul 2016 - Sep 2017 (1 year 2 months)

Completed mandatory national service operating vehicles and coordinating teams, demonstrating discipline, teamwork, and reliability under stressful conditions.

Vehicle Operation Team Coordination Disciplining Situational Awareness Stress Management)Stress Management