andreas pontikis
@andreaspontikis
Customer-focused operations and service professional with 5+ years in moderation, sales, and team leadership.
What I'm looking for
I am a customer-focused professional with 4 years' experience across content moderation, customer service, sales, and small-business operations. I have a track record of resolving complex customer issues, meeting sales targets, and maintaining high-quality standards under pressure.
I founded and managed a natural products business, overseeing production, marketing, B2B and B2C sales, logistics, and finances, and I have managed seasonal agricultural operations and retail and hospitality teams. In content moderation roles I ensured compliance with policy, escalated harmful content accurately, and collaborated with cross-functional teams to improve workflows.
I bring disciplined teamwork from national service, strong people-management and training experience, and a customer-first ethos that drives operational improvements and reliable results.
Experience
Work history, roles, and key accomplishments
Entrepreneur / Owner
Natural Products Business
Jan 2023 - Dec 2024 (1 year 11 months)
Founded and managed a small business producing and reselling honey, carob syrup, and royal jelly; oversaw harvesting, packaging, marketing, distribution, and finances to grow B2B and B2C relationships.
Operations Manager
Family Olive Groves
Jan 2023 - Dec 2024 (1 year 11 months)
Managed seasonal olive harvesting and processing operations, coordinated and supervised teams to ensure efficient workflows, safety, and product quality.
Content Moderator
Mindgeek
Jan 2021 - Dec 2023 (2 years 11 months)
Reviewed and moderated user-generated content to enforce policies, identified and escalated harmful or non-compliant material with high accuracy under pressure, and improved moderation workflows with cross-functional teams.
Waiter / Staff Manager
Diaxroniki Mousiki Skini
Jan 2019 - Dec 2021 (2 years 11 months)
Provided high-quality service in a busy bar and restaurant, trained and scheduled staff, delegated tasks, and resolved customer service issues to ensure smooth shift operations.
Sales Assistant
Sports Direct
Mar 2021 - Aug 2021 (5 months)
Assisted customers with product selection, maintained store displays, and contributed to achieving monthly sales targets through excellent customer service.
VAB Driver / Machine Gunner
Cyprus National Guard
Jul 2016 - Sep 2017 (1 year 2 months)
Completed mandatory national service operating vehicles and coordinating teams, demonstrating discipline, teamwork, and reliability under stressful conditions.
Education
Degrees, certifications, and relevant coursework
andreas hasn't added their education
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