
Shant Didonian
@shantdidonian
Operations manager who runs the day to day for founders and keeps their contractors and partners working well together. Remote, EU citizen.
What I'm looking for
Most of my work has been in small, founder- and owner-led businesses, running the day to day and building the systems they were missing.
From July to October 2026 I ran operations for Underdog Sales, a founder-led sales-training business. On my second day I took over a breaking-down relationship with the external development team. I kept the product live through the dispute, then negotiated a new contract within a month that removed a revenue-share clause and added termination and refund protections. I ran the online academy (170–200+ members) and managed the developers and content contractors. While the founder was away, I ran the business day to day. I also built the Notion operating system the business now runs on.
Before that, I was an affiliate business development executive at TAG Media, a remote UK-based iGaming agency. I was the acquisitions-side contact for 6 client accounts and 50+ affiliate partners, and had the highest close rate on a six-person team (21% vs a 14.5% average) as its least experienced member.
From 2020 to 2024 I ran George’s Material Shop, an 8-person retail business in Cyprus, reporting directly to the owner. Over those four years it more than doubled its monthly revenue, through demand-based pricing, new product lines and an online sales channel I launched during the COVID lockdown.
I’m looking for a remote role in operations, or managing partners, clients and contractors, ideally in a lean team or alongside a founder. EU citizen, open to employee or contract work, available immediately.
Experience
Work history, roles, and key accomplishments
Operations Manager
Underdog Sales
Jul 2026 - Oct 2026 (3 months)
Ran operations for a founder-led sales-training business, including managing developer and contractor relationships, running the online academy, and building a Notion-based operating system.
Affiliate Business Development Executive
TAG Media
Aug 2024 - Jan 2026 (1 year 5 months)
Managed acquisition activity across 70+ brands and 50+ affiliate partners, achieving the highest deal close rate on the team and building a performance-tracking system.
Operations Manager
George's Material Shop
Jan 2020 - Jul 2024 (4 years 6 months)
Ran all daily operations of an 8-person retail business, more than doubling monthly revenue through pricing, new product lines, and an online sales channel.
Operations Coordinator
Max Global Appliance Repair
Jan 2019 - Jan 2020 (1 year)
Coordinated calls, bookings, and dispatch for a high-volume repair business, and improved call handling and onboarding processes.
Sales Manager
Vitesse (Official BRP Distributor)
Mar 2018 - Jan 2019 (10 months)
Managed a two-person sales team and served as the main point of contact for prospective buyers, producing research and proposals for management.
Education
Degrees, certifications, and relevant coursework
University of Manchester
Partial, Physics and Mathematics
Grade: 86%
Studied Physics and Mathematics with an 86% average; withdrew for family reasons.
Foley's Grammar School
A-Levels, Mathematics and Physics
Grade: A, A, B
Completed A-Levels in Mathematics (A), Further Mathematics (A), and Physics (B).
365 Careers
Project Management: Beginner to Project Manager, Project Management
Completed professional development in project management and business fundamentals.
365 Careers
Business Fundamentals: Corporate Strategy, Business
Completed professional development in corporate strategy.
IBM
Professional Certificate, Product Management
Earned the IBM Product Manager Professional Certificate.
Udemy
Introduction to Finance, Accounting, Modelling & Valuation, Finance
Completed a course in finance, accounting, modelling, and valuation.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
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