Andrea Ricra

I’m a work-committed customer service representative who communicates clearly in both Spanish and English. Through my experience supporting members, I’ve built strong communication skills by actively listening, resolving problems, and delivering customer oriented solutions with a smile and high quality service.

I combine professionalism with empathy in multicultural environments, adjusting quickly to new challenges. I enjoy collaborative work where I can contribute by keeping service quality high and turning inquiries into effective solutions.

In addition to my professional experience, I’m currently studying a degree in Maritime and Ports Management at Universidad Nacional Mayor de San Marcos. My studies strengthen my analytical, organizational, and decision-making skills, and deepen my knowledge in port operations, maritime logistics, supply chain management, international maritime codes, and documents that regulate security and safety in ports and ships.