Open to opportunities

Andrea Kincaid

@andreakincaid

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Customer support specialist dedicated to enhancing client experiences.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth in the healthcare sector.

As a Customer Support Specialist at S & S Health, I have honed my skills in addressing customer inquiries about healthcare plans and ensuring a positive experience for all clients. My role involves providing detailed information on benefits, assisting with claims processing, and resolving billing issues efficiently.

Previously, I served as a Medical Concierge at Sagility, where I managed incoming calls and provided effective resolutions to customer inquiries. My ability to communicate empathetically and document call details accurately contributed to meeting team goals for quality and customer satisfaction. My experience at UPS taught me the importance of teamwork and efficiency in a demanding environment.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

S & S Health

Jun 2022 - Present (3 years)

Responded to customer inquiries regarding healthcare plans and provided comprehensive information on benefits. Assisted with claims processing and resolved billing or coverage issues to ensure a positive customer experience.

Customer Service Customer Satisfaction

Medical Concierge

Sagility

Aug 2020 - May 2022 (1 year 9 months)

Managed incoming calls professionally and researched effective resolutions for customer inquiries. Documented call details accurately and communicated empathetically to meet daily team goals for quality and customer satisfaction.

Customer Service Documentation Customer Satisfaction

Sorter/Loader/Unloader

UPS

Nov 2017 - Apr 2021 (3 years 5 months)

Sorted packages and performed unloading and loading of trailers and package trucks. Operated in a demanding environment, lifting heavy packages up to 75 lbs in various weather conditions.

Logistics Teamwork Package handling

Education

Degrees, certifications, and relevant coursework

Undisclosed Institution

Certificate, Medical Billing and Coding

Currently attending school for a certificate in medical billing and coding. This program focuses on the essential skills needed for accurate medical coding and billing practices.