I am looking for a remote part time or flexible hours customer service job where I can answer calls and emails from customers
Andrea Frederick
@andreafrederick
Experienced customer service provider in business, as well as in the pet care industry.
What I'm looking for
I am an experienced professional with over 20 years in animal care, business operations, customer service, and administration. My journey has allowed me to manage teams and provide exceptional service while running self-directed enterprises. I have a strong background in both hands-on animal care and high-level organizational tasks.
As the Owner/Manager of The Pet Motel & Spa, I oversee all operations of a dog and cat boarding and grooming facility, ensuring the highest standards of care and customer communication. My previous roles, including Store Manager at Island Aquariums & Pet Supplies and Assistant Veterinary Nurse at SGU Small Animal Hospital, have equipped me with a diverse skill set that includes inventory management, social media marketing, and customer service excellence.
Throughout my career, I have demonstrated my ability to adapt and thrive in various environments, from managing a busy pet supply store to providing administrative support in legal settings. I am passionate about animal welfare and committed to delivering quality service in every aspect of my work.
Experience
Work history, roles, and key accomplishments
Owner/Manager
The Pet Motel & Spa
Jun 2006 - Present (19 years 1 month)
Managed operations of a self-run dog and cat boarding and grooming facility. Provided direct animal care, feeding, exercising, cleaning, scheduling, and customer communication.
Store Manager & Salesperson
Island Aquariums & Pet Supplies
Dec 2007 - Dec 2024 (17 years)
Oversaw daily care of animals and store cleanliness, handling sales and customer inquiries. Managed inventory, social media marketing, restocking, ordering supplies, and banking tasks while liaising with suppliers.
Assistant Veterinary Nurse
SGU Small Animal Hospital
May 2007 - Nov 2007 (6 months)
Administered medications and assisted with various veterinary procedures. Responsible for restocking medical supplies and maintaining an organized environment.
Kennel Assistant
SGU Small Animal Hospital
Oct 2006 - May 2007 (7 months)
Assisted in comprehensive animal care, including feeding and cleaning kennels. Supported surgical preparation and maintained a hygienic environment for animals.
Assistant Shelter Manager
Humane Society of Greater Miami
Sep 2005 - May 2006 (8 months)
Supervised shelter staff and animal care operations, ensuring high standards of welfare. Managed supplies, assisted with adoptions, and trained new staff members.
Receptionist/Adoption Counselor
Humane Society of Greater Miami
Feb 2005 - Sep 2005 (7 months)
Managed front desk operations, including customer service and inquiries. Facilitated animal adoptions and maintained accurate inventory records.
Production Editor
Well Rounded Magazine
Sep 1999 - Sep 2004 (5 years)
Managed magazine layout and ad creation, ensuring visual appeal and brand consistency. Oversaw proofreading and distribution processes to meet publication deadlines.
Administrative Assistant
ICM Limited
Apr 2001 - Sep 2004 (3 years 5 months)
Maintained comprehensive databases and handled client communication effectively. Oversaw billing processes and ensured accurate financial records.
Owner/Manager
The Dog House
Mar 2001 - Sep 2004 (3 years 6 months)
Ran a successful dog boarding and grooming business, focusing on high-quality animal care. Developed and implemented obedience training programs and engaged in community outreach initiatives.
Executive Secretary
Grant Joseph & Co., Solicitors
Jul 1999 - Mar 2001 (1 year 8 months)
Provided comprehensive executive support to legal professionals, including managing schedules and correspondence. Prepared legal documents and trained staff on essential office software.
Director/Executive Secretary
Galaxy’s Internet Restaurant & Bar
Aug 1996 - Jun 1999 (2 years 10 months)
Managed financial operations, including budgeting and expense tracking. Developed and executed promotions, handled customer accounts, and created marketing materials.
Information & Technology Officer
Barclays Bank PLC
Mar 1993 - Jun 1996 (3 years 3 months)
Supervised daily IT operations, ensuring system efficiency and reliability. Liaised with regional offices for technical matters and conducted staff training on new technologies.
Education
Degrees, certifications, and relevant coursework
St. Caroline’s Business College
Receptionist/Typist Diploma, Business Administration
Completed a diploma program focusing on administrative and secretarial skills. Gained proficiency in reception duties and typing.
St. Joseph’s Convent Secondary School
High School Diploma
Completed secondary education requirements. Acquired foundational knowledge across various academic subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
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