Andrea FrederickAF
Looking for a job

Andrea Frederick

@andreafrederick

Experienced customer service provider in business, as well as in the pet care industry.

Grenada
Message

What I'm looking for

I am looking for a remote part time or flexible hours customer service job where I can answer calls and emails from customers

I am an experienced professional with over 20 years in animal care, business operations, customer service, and administration. My journey has allowed me to manage teams and provide exceptional service while running self-directed enterprises. I have a strong background in both hands-on animal care and high-level organizational tasks.

As the Owner/Manager of The Pet Motel & Spa, I oversee all operations of a dog and cat boarding and grooming facility, ensuring the highest standards of care and customer communication. My previous roles, including Store Manager at Island Aquariums & Pet Supplies and Assistant Veterinary Nurse at SGU Small Animal Hospital, have equipped me with a diverse skill set that includes inventory management, social media marketing, and customer service excellence.

Throughout my career, I have demonstrated my ability to adapt and thrive in various environments, from managing a busy pet supply store to providing administrative support in legal settings. I am passionate about animal welfare and committed to delivering quality service in every aspect of my work.

Experience

Work history, roles, and key accomplishments

IS

Store Manager & Salesperson

Island Aquariums & Pet Supplies

Dec 2007 - Dec 2024 (17 years)

Oversaw daily care of animals and store cleanliness, handling sales and customer inquiries. Managed inventory, social media marketing, restocking, ordering supplies, and banking tasks while liaising with suppliers.

SH

Assistant Veterinary Nurse

SGU Small Animal Hospital

May 2007 - Nov 2007 (6 months)

Administered medications and assisted with various veterinary procedures. Responsible for restocking medical supplies and maintaining an organized environment.

SH

Kennel Assistant

SGU Small Animal Hospital

Oct 2006 - May 2007 (7 months)

Assisted in comprehensive animal care, including feeding and cleaning kennels. Supported surgical preparation and maintained a hygienic environment for animals.

HM

Assistant Shelter Manager

Humane Society of Greater Miami

Sep 2005 - May 2006 (8 months)

Supervised shelter staff and animal care operations, ensuring high standards of welfare. Managed supplies, assisted with adoptions, and trained new staff members.

WM

Production Editor

Well Rounded Magazine

Sep 1999 - Sep 2004 (5 years)

Managed magazine layout and ad creation, ensuring visual appeal and brand consistency. Oversaw proofreading and distribution processes to meet publication deadlines.

GS

Executive Secretary

Grant Joseph & Co., Solicitors

Jul 1999 - Mar 2001 (1 year 8 months)

Provided comprehensive executive support to legal professionals, including managing schedules and correspondence. Prepared legal documents and trained staff on essential office software.

GB

Director/Executive Secretary

Galaxy’s Internet Restaurant & Bar

Aug 1996 - Jun 1999 (2 years 10 months)

Managed financial operations, including budgeting and expense tracking. Developed and executed promotions, handled customer accounts, and created marketing materials.

Education

Degrees, certifications, and relevant coursework

SC

St. Caroline’s Business College

Receptionist/Typist Diploma, Business Administration

Completed a diploma program focusing on administrative and secretarial skills. Gained proficiency in reception duties and typing.

SS

St. Joseph’s Convent Secondary School

High School Diploma

Completed secondary education requirements. Acquired foundational knowledge across various academic subjects.

Tech stack

Software and tools used professionally

Availability

Looking for a job

Location

Grenada

Authorized to work in

Salary expectations

30k-60k USD

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Andrea Frederick - Owner/Manager - The Pet Motel & Spa | Himalayas