jemis church

I am a motivated and customer-focused Call Center Agent with hands-on experience in high-volume call environments. My expertise lies in handling inquiries, resolving issues efficiently, and providing excellent service with a positive attitude. I pride myself on my clear communication skills, patience, and ability to stay calm under pressure.

During my time at KM2 Solutions, I handled both inbound and outbound calls, assisting customers with billing inquiries, product information, and technical issues. I resolved customer concerns with empathy and professionalism, ensuring that each interaction was handled with care. My commitment to logging detailed call notes and following up on unresolved issues has contributed to my success in this role.