Open to opportunities

Andra Sitaru

@andrasitaru

Message

Business Analyst and Test Manager with expertise in ITIL processes.

Austria

Message

What I'm looking for

I am seeking a role that fosters collaboration and innovation, where I can leverage my analytical skills and contribute to process improvements.

As a dedicated Business Analyst and Test Manager, I have extensive experience in coordinating test management activities for S/4HANA migration projects. My role at Rondo Ganahl AG involved creating interactive reports and dashboards in SAP Analytics Cloud, which significantly supported management decision-making. I pride myself on my ability to analyze complex data and present it in a user-friendly manner.

Previously, I served as an ITIL Quality & Change Process Manager at IBM, where I focused on optimizing ITSM processes based on best practices. My responsibilities included defining quality standards in collaboration with stakeholders and leading workshops to enhance ITIL standards within technical teams. My analytical skills were further honed through KPI and SLA monitoring, ensuring continuous process improvement.

Experience

Work history, roles, and key accomplishments

Business Analyst / Test Manager

Rondo Ganahl AG

Jan 2024 - Present (1 year 5 months)

Coordinated test management activities for an S/4HANA migration project and managed IAS (Identity Authentication Service), Confluence, and SAP SuccessFactors systems. Created interactive reports and dashboards in SAP Analytics Cloud (SAC) to support management decisions.

Test Management Confluence SAP SuccessFactors SAP Analytics Cloud

ITIL Quality & Change Process Manager / PMO

IBM

Nov 2018 - Present (6 years 7 months)

Managed, analyzed, and optimized ITSM processes based on ITIL best practices, defining and implementing quality standards in collaboration with stakeholders. Led internal workshops to improve ITIL standards within technical teams and monitored KPIs/SLAs for continuous process optimization.

ITIL ITSM Quality Management Process Optimization KPIs SLA Management

Project Office Manager

IBM

Nov 2018 - Present (6 years 7 months)

Performed Scrum Master activities and supported project leaders in organizing project activities. Managed resource planning, reporting, and risk management, while also monitoring KPIs and SLAs.

Scrum Master Project Management Resource Management Risk Management KPIs SLA

Customer Sales Support Manager

HP Inc

Jan 2017 - Present (8 years 5 months)

Designed the operational B2B infrastructure and provided consultation on e-business architecture design. Handled customer support, offer creation, project management, and analysis.

Customer Support Project Management Sales Support Data Analysis

Education

Degrees, certifications, and relevant coursework

Wirtschaftsakademie Bukarest

Master, International Business and Economics

Studied International Business and Economics in English, focusing on global economic principles and business strategies. Gained expertise in international trade, finance, and management.

Romanian American University

Bachelor, Economics

Activities and societies: ERASMUS+ Stipendium

Completed a Bachelor's degree in Economics, covering fundamental economic theories and their applications. Participated in the ERASMUS+ program, enriching the academic experience with international exposure.