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@andrasitaru
Business Analyst and Test Manager with expertise in ITIL processes.
AustriaAs a dedicated Business Analyst and Test Manager, I have extensive experience in coordinating test management activities for S/4HANA migration projects. My role at Rondo Ganahl AG involved creating interactive reports and dashboards in SAP Analytics Cloud, which significantly supported management decision-making. I pride myself on my ability to analyze complex data and present it in a user-friendly manner.
Previously, I served as an ITIL Quality & Change Process Manager at IBM, where I focused on optimizing ITSM processes based on best practices. My responsibilities included defining quality standards in collaboration with stakeholders and leading workshops to enhance ITIL standards within technical teams. My analytical skills were further honed through KPI and SLA monitoring, ensuring continuous process improvement.
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Work history, roles, and key accomplishments
Rondo Ganahl AG
Jan 2024 - Present (1 year 10 months)
Coordinated test management activities for an S/4HANA migration project and managed IAS (Identity Authentication Service), Confluence, and SAP SuccessFactors systems. Created interactive reports and dashboards in SAP Analytics Cloud (SAC) to support management decisions.
IBM
Nov 2018 - Present (7 years)
Managed, analyzed, and optimized ITSM processes based on ITIL best practices, defining and implementing quality standards in collaboration with stakeholders. Led internal workshops to improve ITIL standards within technical teams and monitored KPIs/SLAs for continuous process optimization.
IBM
Nov 2018 - Present (7 years)
Performed Scrum Master activities and supported project leaders in organizing project activities. Managed resource planning, reporting, and risk management, while also monitoring KPIs and SLAs.
HP Inc
Jan 2017 - Present (8 years 10 months)
Designed the operational B2B infrastructure and provided consultation on e-business architecture design. Handled customer support, offer creation, project management, and analysis.
Degrees, certifications, and relevant coursework
Master, International Business and Economics
Studied International Business and Economics in English, focusing on global economic principles and business strategies. Gained expertise in international trade, finance, and management.
Bachelor, Economics
Activities and societies: ERASMUS+ Stipendium
Completed a Bachelor's degree in Economics, covering fundamental economic theories and their applications. Participated in the ERASMUS+ program, enriching the academic experience with international exposure.
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