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Andra Livadaru

@andralivadaru

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Implementation Engineer improving operational efficiency through Python automation and AWS infrastructure.

Romania

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What I'm looking for

I’m looking for a role where I can own software implementation, use Python automation and AWS, and partner with teams to improve processes—while delivering strong Tier 3 support, clear technical documentation, and reliable outcomes.

I’m an Implementation Engineer with 5+ years of experience in software implementation, Tier 3 technical support, and system analysis. I focus on improving operational efficiency through automation and delivering high-quality technical solutions. My work blends Python scripting with cloud infrastructure on AWS.

At figshare, I reduced implementation time by 15% via Python automation and coordinated workflows and project delivery. I manage AWS and MariaDB infrastructure and create technical documentation in Confluence to keep teams aligned. I also support incident management using Jira, Agile practices, and process optimization.

Previously, I provided Tier 3 support for Xerox systems at HCL Technologies, resolving networking and DNS issues. Earlier roles at GoDaddy and SCC strengthened my ability to manage DNS, SSL, domains, Microsoft 365 hosting support, and SLA-compliant issue tracking.

Experience

Work history, roles, and key accomplishments

Current

Implementation Engineer

Current

Figshare

Apr 2020 - Present (6 years 2 months)

Reduced implementation time by 15% by automating workflows with Python scripts. Managed AWS and MariaDB infrastructure and produced technical documentation in Confluence.

Python Scripting AWS MySQL MariaDB REST APIs Linux Git Technical Documentation Confluence

Tier 3 Technical Support Specialist

Hcl Technologies

Dec 2019 - Apr 2020 (4 months)

Provided Tier 3 technical support for Xerox systems, resolving networking and DNS issues. Achieved Fiery and FireFlow certifications.

Tier 3 Support DNS management Incident Management Technical Documentation Jira Fiery Support FireFlow Support Troubleshooting

Technical Support Analyst (L2)

GoDaddy

Apr 2018 - Dec 2019 (1 year 8 months)

Supported Microsoft 365, hosting, and the website builder while managing DNS, SSL, and domains. Reported bugs and incidents to improve service reliability.

Microsoft 365 Website Builder DNS management SSL TLS Domain Management Bug Reporting Incident Management Customer Support

Customer Service Representative

Scc

Apr 2017 - Apr 2018 (1 year)

Monitored and assigned issues to relevant teams and tracked resolution progress. Supported SLA compliance by ensuring timely issue handling and follow-up.

SLA Customer Support Operations Process Optimization