Andra Livadaru
@andralivadaru
Implementation Engineer improving operational efficiency through Python automation and AWS infrastructure.
What I'm looking for
I’m an Implementation Engineer with 5+ years of experience in software implementation, Tier 3 technical support, and system analysis. I focus on improving operational efficiency through automation and delivering high-quality technical solutions. My work blends Python scripting with cloud infrastructure on AWS.
At figshare, I reduced implementation time by 15% via Python automation and coordinated workflows and project delivery. I manage AWS and MariaDB infrastructure and create technical documentation in Confluence to keep teams aligned. I also support incident management using Jira, Agile practices, and process optimization.
Previously, I provided Tier 3 support for Xerox systems at HCL Technologies, resolving networking and DNS issues. Earlier roles at GoDaddy and SCC strengthened my ability to manage DNS, SSL, domains, Microsoft 365 hosting support, and SLA-compliant issue tracking.
Experience
Work history, roles, and key accomplishments
Implementation Engineer
Figshare
Apr 2020 - Present (6 years 2 months)
Reduced implementation time by 15% by automating workflows with Python scripts. Managed AWS and MariaDB infrastructure and produced technical documentation in Confluence.
Provided Tier 3 technical support for Xerox systems, resolving networking and DNS issues. Achieved Fiery and FireFlow certifications.
Supported Microsoft 365, hosting, and the website builder while managing DNS, SSL, and domains. Reported bugs and incidents to improve service reliability.
Customer Service Representative
Scc
Apr 2017 - Apr 2018 (1 year)
Monitored and assigned issues to relevant teams and tracked resolution progress. Supported SLA compliance by ensuring timely issue handling and follow-up.
Education
Degrees, certifications, and relevant coursework
Software Development Academy
Junior Java, Java Development
2019 - 2021
Completed a Junior Java program at Software Development Academy from 2019 to 2021.
Petre Andrei University of Iasi
Law Degree, Law
2010 - 2014
Earned a Law Degree at Petre Andrei University of Iasi from 2010 to 2014.
Availability
Location
Authorized to work in
Job categories
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