Andi Grimes

At Follett Education Group, I manage complex course-material operations across multiple contracts, tracking changing information, deadlines, and required processes.

I review and verify information from multiple sources, investigate discrepancies, maintain organized records, and coordinate with faculty, campus personnel, publishers, and internal teams to resolve issues. I also analyze operational reporting and trends to support sound business decisions.

Previously, I managed course-material operations for multiple college bookstores, balancing priorities across several locations. My work included reviewing purchase analysis and receiving reports, monitoring inventory, confirming detailed information, and maintaining accurate internal systems.

With 15+ years in detail-intensive operational environments, I bring accuracy, follow-through, documentation, data analysis, and clear stakeholder communication to an insurance claims role.