Anderson Raderalazasoa
@andersonraderalazaso
I lead bilingual customer support and content moderation teams that keep communities safe.
MadagascarWhat I'm looking for
I've supported brands through ModSquad since 2016, leading, coaching, and monitoring customer service teams while resolving escalations and improving customer satisfaction. I deliver French and English support across chat, email, tickets, inbound and outbound calls, social engagement, community moderation, and Tier 1 and Tier 2 support.
At Resolver, I trained AI models through moderation actions and identified and mitigated 99.9% of potential risks across social media and website data. Earlier at Netino, my moderation work for a LGBTQ dating website helped increase ad revenue and customer retention by 20% while reducing user complaints by 30%.
Experience
Work history, roles, and key accomplishments
Lead, support, and coach a team of customer service representatives to deliver high-quality support, monitored performance and KPIs, handled escalated customer issues, provided training and feedback, ensured adherence to company policies, and collaborated with other departments to improve customer satisfaction and operational efficiency.
Education
Degrees, certifications, and relevant coursework
INSCAE
Bachelor in Business Management and Administration, Business Management and Administration
2007 - 2011
Pursued a Bachelor in Business Management and Administration at INSCAE in Antananarivo, Madagascar, from 2007 to 2011.
Tech stack
Software and tools used professionally
Availability
Location
MadagascarAuthorized to work in
Job categories
Skills
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