An Bar
@anbar
Aspiring IT professional with experience in customer service roles.
What I'm looking for
I am Anass Barnichi, an aspiring IT professional with a strong foundation in electrical engineering and practical experience in customer service. I completed my training as a Fachinformatiker at Amadeus IT Leisure in Aachen, where I honed my technical skills and gained valuable insights into the IT industry.
Throughout my academic journey at RWTH Aachen, I developed a solid understanding of electrical engineering principles. My experience as a team leader and call center agent at Google 360 and other companies has equipped me with excellent communication and leadership skills. I am passionate about leveraging my technical knowledge and customer service experience to contribute effectively in a dynamic work environment.
Experience
Work history, roles, and key accomplishments
Freelancer
Hey-Contact-Heroes
Dec 2023 - Jan 2024 (1 month)
Worked as a freelancer, providing flexible customer support services.
Team Leader
Google 360
Sep 2023 - Oct 2023 (1 month)
Led a team of Call Center Agents, overseeing operations and ensuring high-quality customer service.
Call Center Agent
Germania Center
Aug 2023 - Sep 2023 (1 month)
Served as a Call Center Agent, managing customer interactions and ensuring satisfaction.
Call Center Agent
Embers
Jan 2023 - Aug 2023 (7 months)
Provided customer service as a Call Center Agent, focusing on resolving customer issues and inquiries.
Call Center Agent
Heimarbeit-jetzt.com
Jan 2023 - Apr 2023 (3 months)
Worked as a Call Center Agent, providing customer support and handling inquiries effectively.
Fachinformatiker
Amadeus IT Leisure
Oct 2021 - Apr 2022 (6 months)
Completed an internship as a Fachinformatiker, gaining hands-on experience in IT systems and software development.
Education
Degrees, certifications, and relevant coursework
RWTH Aachen University
Electrical Engineering
2020 - 2023
Amadeus IT Group
Ausbildung, Information Technology
2021 - 2022
Completed training as an IT specialist focusing on system integration.
High School
Abitur, General Education
2019 - 2020
Grade: 2.0
Achieved general university entrance qualification (Abitur) with a grade of 2.0.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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