Ana W

Resolve technical issues via phone, email, and chat to ensure customer satisfaction and retention; educate customers on product features to boost proficiency and reduce repeat tickets.

Applied ABA principles to monitor and document client behaviors, conducted assessments to identify target behaviors, and implemented intervention strategies to improve client outcomes.

Led behavior monitoring and documentation, conducted comprehensive assessments, and implemented tailored intervention plans to address challenging behaviors and track client progress.

Implemented customer retention strategies and resolved inquiries to boost loyalty and reduce churn; created product demonstrations that increased engagement and satisfaction.

Directed daily operations and sales, set performance goals, trained staff, and partnered with finance and management to improve processes and increase revenue and customer satisfaction.

Managed high-volume outreach (80+ calls/day), maintained long-term customer relationships, handled de-escalations, and prepared underwriting documents to support funding processes.

Handled client and vendor inquiries, managed mail and office inventory, prepared documents and reports, and provided front-desk support to maintain efficient office operations.

Completed an associate's degree as stated in resume summary.