Ana Villamil

Delivered high-quality food and beverage service to guests and club members across resort dining outlets, including ranch-style and golf course settings.
Provided attentive, personalized service, ensuring a positive experience for members and guests in both casual and upscale environments.
Supported and executed private events, banquets, and special functions, maintaining service standards and att

Managed reservations and strategic seating for a high-volume private club, optimizing service flow and guest experience
Cross-trained across dining room, snack bar, and pool areas to ensure seamless operations
Assisted management with administrative tasks, reservation systems, and guest communication
Supported catering events and private functions, including setup and coordination with service tea

Poolside Restaurant & Fine Dining Operations

Managed reservations, seating, and floor charts to optimize service flow and guest satisfaction
Delivered high-level guest service in both high-volume and fine dining environments
Coordinated waitlists, special requests, and communication between front-of-house and kitchen teams
Supported private events, including seating arrangements and guest coordin

Launched and scaled a boutique STR firm, managing full business operations, licensing, and compliance. Integrated Lodgify and PriceLabs to automate messaging and optimize dynamic pricing. Design & Marketing: Leveraged interior design expertise to stage properties and executed social media marketing campaigns to drive direct bookings. Managed SEO strategies and OTA optimization to increase listing

Supported daily restaurant opening procedures, ensuring readiness, cleanliness, and organization of the host stand and dining areas.
Managed reservations, seating arrangements, and waitlists to maintain efficient service flow during high-volume periods.
Organized floor plans and coordinated guest seating to optimize table turnover and enhance guest experience.
Assisted servers with front-of-house

Greeted members, managed reservations, and coordinated seating using organized floor charts to ensure efficient service flow.
Enhanced guest experience by providing menus, delivering complimentary items, and ensuring a smooth handoff to servers.
Maintained dining area standards by clearing tables, resetting linens and tableware, and ensuring cleanliness and organization.

Holiday Inn Resorts: Maintained IHG brand standards for a 340+ room resort during peak occupancy.

Luxury Turnovers: Delivered premium "guest-ready" staging and cleaning for high-end beach houses along a scenic 24-mile stretch of County Road 30A.
Platform Expertise: Specialized in short-term rental standards for Airbnb, Vrbo, and Booking.com to maintain 5-star ratings.
Time-Sensitive Logistics: Managed strict "turn-day" windows during peak seasons, transitioning multi-story estates with 100% ef

Executed high-volume luxury turnovers and quality control inspections for multi-bedroom rentals. Utilized PMS tools to track inventory, document maintenance, and ensure property readiness.

Guest Services: Managed front desk operations, including check-ins/outs, reservations, and restaurant seating during high-volume peak seasons, ensuring a seamless guest experience.
Property Maintenance: Maintained luxury standards through detailed cleaning and sanitization of lakeside cabins and multi-bedroom suites.
Operational Efficiency: Consistently met tight turnover timelines while ensuring

Managed sanitation and preventive maintenance in luxury maritime environments.

Completed a UX/UI Design Bootcamp focused on user experience and user interface design, including core UX/UI workflows. Designed user-focused digital experiences through structured training.