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Anastasiia Sesorova

@anastasiiasesorova

Business Operations Specialist at Hyundai Motorstudio Moscow who digitized inventory tracking and delivers bilingual KPI reporting to Korean HQ.

Russian Federation

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At Hyundai Motorstudio Moscow, I coordinate operations for an international cultural and innovation center, reporting to senior leadership and Korean corporate headquarters. I deliver KPI reports and bilingual attendance dashboards in Russian and English.

I designed and implemented a QR-code library tracking system from scratch, replacing manual inventory management. I also created standardized file structures, operational checklists, and SOP templates adopted across departments.

At Winners Coffee, I managed shift operations for a team of 12–15 staff and designed onboarding programs and training documentation for around 30 employees. I also developed rotating schedules and handled inventory and daily cash reconciliation.

My background includes event operations and bilingual coordination for a Russian–Chinese educational initiative. I hold a First-Class Honours degree in International Relations and an IBM certificate in Introduction to Artificial Intelligence.

Experience

Work history, roles, and key accomplishments

Operations Coordinator

Hyundai Motorstudio Moscow

Mar 2024 - Sep 2026 (2 years 6 months)

Sole operations coordinator for a Korean-owned multinational facility receiving 7,000+ visitors/month, with direct reporting to senior leadership and Korean corporate headquarters. Reduced vendor coordination risk across 7 external contractors by owning full SLA lifecycle, and delivered weekly, monthly, and ad hoc KPI reports and bilingual attendance dashboards.

Business Operations Vendor Management SLA KPI Reporting Bilingual Documentation Excel Data Analysis Process Improvement SOP Development Stakeholder Communication Cross functional Coordination Project Coordination

Senior Operations Lead & Team Manager

Winners Coffee

Jun 2021 - Feb 2024 (2 years 8 months)

Managed full shift operations for a team of 12–15 staff in a 100–150 customer/shift environment over 3 years, with accountability for workflow, reporting, inventory, and compliance. Reduced employee ramp-up time by designing and delivering structured onboarding programs and training documentation for ~30 employees.

Team Management Shift Operations Inventory Management Staff Scheduling Onboarding Training SOP Compliance Reporting Root Cause Analysis Customer Service

Education

Degrees, certifications, and relevant coursework

IBM

IBM Certificate, Artificial Intelligence

Certified in Introduction to Artificial Intelligence, validating AI literacy and digital operations fluency.

Russian State Social University (RSSU)

Bachelor of Arts, International Relations

Grade: First-Class Honours, GPA 3.9/4.0

Activities and societies: Honours Thesis: 'Modern Relations Between the Russian Federation and South Korea Through Soft Power Diplomacy'; Key Coursework: International Business Communication, International Documentation & Records Management, Diplomatic Protocol, International Law, Cross-Cultural Communication, Chinese (Mandarin), English Language

Graduated with First-Class Honours and a GPA of 3.9/4.0. Honours thesis on Russia–South Korea diplomatic relations.