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Anastacia Vagner

@anastaciavagner

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I improve content quality, technical support, and policy-driven operations across international teams.

Portugal

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What I'm looking for

I'm looking for an operations, quality, content review, or technical support role where I can investigate complex cases, apply clear policies, support teams through coaching, and deliver accurate customer-focused outcomes.

At Concentrix, I reviewed and moderated high volumes of online content, resolved complex policy escalations, and coached reviewers to apply quality standards consistently.

I've also supported employees at Fujitsu with remote technical troubleshooting and managed compliant mortgage and insurance operations at Bankinter and EXS Mediação de Seguros. I bring 10+ years of experience in investigation, documentation review, customer communication, and fast-paced international teams.

Experience

Work history, roles, and key accomplishments

Subject Matter Expert (SME) / Content Reviewer

Concentrix

Nov 2020 - Feb 2026 (5 years 3 months)

Reviewed and moderated online content against platform policies and quality requirements. Acted as an escalation point, provided coaching and training, and participated in calibration sessions.

Content Review Policy Compliance Escalation Management Coaching Training Calibration Case Investigation Quality Assurance

IT Support Technician

Fujitsu

Aug 2019 - Nov 2020 (1 year 3 months)

Provided technical support to employees via phone and remote assistance, diagnosing and resolving issues. Managed incidents in BMC Remedy and performed remote troubleshooting through Bomgar.

Technical Support Windows 7 10 Microsoft 365 SAP Salesforce Adobe Lotus Notes BMC Remedy Bomgar Remote troubleshooting

Mortgage Operations Specialist

Bankinter

Feb 2017 - Aug 2019 (2 years 6 months)

Reviewed housing credit agreements and supporting documentation, validating accuracy and correcting inconsistencies. Coordinated with branches, agencies, and clients to obtain missing information and ensure compliance.

Mortgage Operations Documentation Review Compliance Customer Coordination Banking Procedures

Front Desk & Sales Assistant

Health Club Still Fit

Mar 2016 - Feb 2017 (11 months)

Managed reception, phone and email enquiries, customer scheduling, and database updates. Supported membership acquisition and handled customer complaints with a service-oriented approach.

Customer Service Reception Scheduling Database Management Sales Support Complaint Handling

Insurance Administrative Coordinator

EXS Mediação de Seguros

Sep 2014 - Mar 2016 (1 year 6 months)

Prepared insurance simulations and reviewed contracts submitted by the commercial team. Coordinated communication between clients, insurers, and internal teams, and maintained organized files and databases.

Insurance Administration Contract Review Coordination Database Management Customer Support

Education

Degrees, certifications, and relevant coursework

Novo Banco

Internship, Banking

2012 - 2014

Completed a banking internship from June 2012 to September 2014, supporting customer service, commercial databases, appointment scheduling, branch documentation, and back-office tasks.