Anand Rao
@anandrao
Customer-focused operations professional with strong Excel, communication, and quality-assurance experience.
IndiaWhat I'm looking for
I am a customer-focused operations professional with hands-on experience in voice operations, data entry, and front-office management. I have supported customer queries, maintained daily targets and quality standards, and stepped into QA SME responsibilities to improve workflows.
Previously I performed data extraction and Excel-driven work for Mergen Data Tech LLP, and managed stock, accounts, and client relations at a retail salon. I bring solid MS Office and Excel skills plus basic C knowledge to streamline processes and ensure accurate reporting.
I am known for strong communication, a positive attitude, fast learning, self-motivation, and the ability to adapt to new environments—qualities I use to add value and meet organizational goals.
Experience
Work history, roles, and key accomplishments
JLVoice Operations
Just Dial Ltd
Jul 2022 - Present (3 years 3 months)
Handled customer queries, explained benefits of listings and secured contracts while maintaining quality and meeting daily targets; identified workflow improvements and served as temporary QA SME for one year.
Data Entry Operator
Mergen Data Tech LLP
May 2021 - Mar 2022 (10 months)
Extracted data from websites and compiled unique records in Excel, performing internet research and maintaining structured spreadsheets to support data workflows.
Front Office Manager
Jawed Habib Salon
Apr 2019 - Apr 2021 (2 years)
Managed front office operations including daily stock and accounts, handled customers and communicated offers to clients to support salon operations and sales.
Education
Degrees, certifications, and relevant coursework
Narayana Junior College
Intermediate, Intermediate
2010 - 2012
Grade: 86%
Completed Intermediate education at Narayana Junior College, securing 86%.
Aditya High School
Secondary School Certificate, Secondary Education
Grade: 85%
Completed secondary school (SSC) at Aditya High School, securing 85%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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