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anand kulkarni

@anandkulkarni1

Message

Customer Services and Success Director at MetricStream, leading enterprise GRC delivery and adoption across Europe.

India

Message

At MetricStream, I lead Services and Success for strategic enterprise accounts in Europe, supporting platform upgrades, transformations, and ongoing adoption.

I own delivery and adoption for key accounts, and partner with Sales on implementation models, effort estimates, costing, and SOW alignment. I also oversee support and maintenance billing and track resource billing and gross margins.

As Program/Project Manager at MetricStream in London, I led delivery programs for enterprise accounts, from onboarding and planning through execution and governance. I brought customer feedback to Product and Platform teams to inform product improvements.

Earlier, I managed delivery at MetricStream and Mphasis India Pvt Ltd, including projects involving Oracle BRM, mainframes, application transition, and modernization. My certifications include PMP, CSM, ITIL, INS21, and GRCP.

Experience

Work history, roles, and key accomplishments

Current

Director, Customer Services and Success

Current

MetricStream

Aug 2021 - Present (5 years 2 months)

Leading Professional Services and Success for strategic enterprise accounts in Europe, driving platform upgrades, transformations, and continuous value realization. Oversee quarterly billing, maintain near-zero churn, and act as senior escalation point for strategic customers.

Professional Services Customer Success Enterprise SaaS GRC Delivery Governance Executive Stakeholder Management P&L management Resource utilization Platform Upgrades Adoption Programs

Program/Project Manager

MetricStream

Sep 2019 - Aug 2021 (1 year 11 months)

Partnered with Sales and Pre-Sales during deal cycles, providing delivery insights and cost inputs for RFPs and SOWs. Led end-to-end delivery programs for 6–8 enterprise accounts, managing timelines, scope, and budgets.

Program Management Project Management SOW RFP Stakeholder Management Delivery Governance Customer Feedback Cross Functional Collaboration

Senior Delivery Manager

MetricStream

Oct 2013 - Aug 2019 (5 years 10 months)

Managed life-cycle projects from Statement of Work to closing, ensuring successful delivery. Monitored risks, estimated costs and resources, and managed technology projects across Open systems, Oracle BRM, and Mainframes.

Project Management Risk Management Estimation Budgeting WBS RACI Root Cause Analysis Oracle BRM Mainframe Stakeholder Management

Associate Project Manager

Mphasis India Pvt Ltd

Sep 2009 - Oct 2013 (4 years 1 month)

Led project implementation, software maintenance, and support for customer projects. Managed technical, solution, and quality assurance teams, ensuring on-time and within-budget delivery.

Project Management Team Management Risk Management Project Planning Execution Monitoring Quality Assurance