Anjali Shrivastava
@anjalishrivastava1
Senior Product Designer shaping AI-powered B2B SaaS and enterprise conversational AI products.
IndiaWhat I'm looking for
I’m a Senior Product Designer with 5+ years designing AI-powered B2B SaaS and enterprise applications across desktop, mobile, and tablet. I led the end-to-end UX for Harmony, an all-in-one omni-channel agent workspace unifying voice, chat, AI Assist, CQA, and Voicebot—live with enterprise customers including Bluedart, HSL, QIIC, Razorpay, and Redbus, driving a 14% CX lift and 18% NPS improvement.
I combine human-AI interaction and conversational AI with rigorous UX research—turning journey mapping, prototypes, and engineering handoff into measured outcomes. I also scaled the Signal Design System and led accessibility (WCAG) and multilingual interface design across BFSI and SaaS, including Hindi, English, Arabic, and regional Indian languages.
Experience
Work history, roles, and key accomplishments
Senior Product Designer
Exotel
Jan 2024 - Present (2 years 6 months)
Designed Harmony, an omni-channel agent workspace unifying voice, chat, AI Assist, CQA, and Voicebot, supporting enterprise customers and contributing to a 14% CX lift and 18% NPS improvement. Led 0-to-1 design for AI Assist and scaled Voicebot usage, while defining AI Assist success metrics with Amplitude instrumentation and scaling the Signal Design System with WCAG accessibility standards.
UI / UX Designer
Cogno AI
Aug 2021 - Dec 2023 (2 years 4 months)
Designed chatbot, LiveChat, and campaign management products for large BFSI enterprises, including multilingual conversational UX across web and WhatsApp Business journeys. Conducted competitive analysis and usability testing to improve intent handling, fallback scenarios, and error states, and built reusable conversation design patterns and component libraries.
UI / UX Designer
KloudOne
Jan 2021 - Jul 2021 (6 months)
Designed the KloudLearn mobile app end-to-end (0-to-1) and improved engagement by 30% through navigation redesign. Built responsive marketing sites using Figma and WordPress.
UI / UX Design Intern
ShareChat (Moj App)
Oct 2020 - Dec 2020 (2 months)
Contributed to UI/UX design for core consumer journeys during early launch of the Moj App.
Education
Degrees, certifications, and relevant coursework
Interaction Design Foundation
UX Design & Mobile UX certifications, User Experience (UX) Design
Pursuing UX Design, Mobile UX, and AI for Designers learning through the Interaction Design Foundation (AI for Designers is marked as in progress).
RGPV Bhopal
Bachelor of Engineering, Computer Science Engineering
Completed a B.E. in Computer Science Engineering at RGPV, Bhopal.
IIT Hyderabad
Visual Design and UX (HCI) course, Human-Computer Interaction (HCI)
Completed Visual Design and User Experience (HCI) related coursework at IIT Hyderabad.
Foundations of UX Design, User Experience (UX) Design
Completed the Foundations of UX Design certification through Google.
NextLeap
Applied GenAI Bootcamp, Generative AI
Completed the Applied GenAI Bootcamp through NextLeap.
Availability
Location
IndiaAuthorized to work in
Website
uiuxanjali.comPortfolio
uiuxanjali.comJob categories
Skills
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