Ana María Velasco Puerta
@anamaravelascopuerta
Customer service and virtual assistant professional at Alliance Technology Group, handling active service and order updates.
ColombiaWhat I'm looking for
At Alliance Technology Group, I work as an Activation/CS Agent, completing or cancelling active services and orders provided by the company.
As a Bilingual Recruiter at Senior Helpers, I served as a communication bridge between applicants and clients. I selected and interviewed applicants and answered questions about the application process.
My experience also includes scheduling diagnostic imaging appointments at Vital Imaging Center, accounting and administrative assistance at Complete Office, and four years as an English teacher. I hold a Foreign Languages Bachelor Degree in English and French from Santiago de Cali University.
Experience
Work history, roles, and key accomplishments
Activation/CS Agent
Alliance Technology Group
Aug 2025 - Present (1 year 3 months)
Handled back office tasks including completing and cancelling active services and orders provided by the company.
Bilingual Recruiter
Senior Helpers
Aug 2023 - Jun 2025 (1 year 10 months)
Served as a communication bridge between applicants and clients, selecting and interviewing candidates and resolving questions about the application process.
Accounting and Admin Assistant
Complete Office
Oct 2022 - Jun 2023 (8 months)
Made invoices to customers, completed inventory, collected money for pending payments, and made follow-up calls for technical visits.
Customer Service
Mia Aesthetics
May 2022 - Oct 2022 (5 months)
Assisted customers interested in plastic surgery, ensuring they completed all requirements and explaining further steps.
Scheduler
Vital Imaging Center
Oct 2021 - Apr 2022 (6 months)
Scheduled appointments for diagnostic imaging procedures, verified personal information and insurance.
Education
Degrees, certifications, and relevant coursework
Corporación de Estudios Regionales CRES
Diplomat, University Education
University education diplomat completed in June 2020.
Santiago de Cali University
Conference, Educative Studies
Participated in the II International Conference of Educative Studies ICES in September 2017.
School Industrial Technical Comfandi el Prado
High School Graduate, Technical Industrial
High school graduate with technical industrial training in audio and video maintenance, completed in July 2015.
School Industrial Technical Comfandi el Prado - Elementary Site
Elementary, Elementary Education
Elementary education completed in September 2009.
Funprovidas Cali
Seminar, Education
Completed seminar on 'Living up your daily lesson through updated learning techniques'.
Santiago de Cali University
Bachelor's Degree, Foreign Languages
Bachelor's degree in Foreign Languages with focus on English and French, completed in July 2020.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Salary expectations
Job categories
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