Ana Jeoung-Cruz

I am a bilingual insurance professional with hands-on experience in auto claims handling, policy review, and customer communication. I currently manage high-volume claims workflows at GAINSCO Auto Insurance, emphasizing efficient investigations and precise documentation.

At GAINSCO I investigate and evaluate auto claims, determine liability from multiple evidence sources, and manage case files through Guidewire while communicating in both English and Spanish. My approach balances timely resolution with thorough liability analysis.

Previously, I taught English abroad and served as a safety intern, experiences that strengthened my organization, cross-cultural communication, and compliance-tracking skills. These roles reinforced my ability to adapt quickly and maintain accurate records under pressure.

I hold a BBA in Business Management and an active All Lines Adjuster License from the Texas Department of Insurance. I bring attention to detail, strong customer service, and a commitment to continuous improvement to every team I join.