Open to opportunities

Dani Vida

@danivida

Message

People-oriented Project Manager who delivers e-commerce and fintech CX projects with empathy.

Brazil

Message

What I'm looking for

I’m eager to contribute to innovative projects that foster personal growth and create meaningful impact, working in collaborative teams where I can lead with empathy, solve problems, and drive measurable CX and e-commerce outcomes.

I’m a dynamic, people-oriented communicator—proactive, and passionate about technology. As an ENFJ “Protagonist,” I thrive in collaborative environments and focus on inspiring and connecting with empathy while leading cross-functional work.

With project management experience across Brazil, France, and Italy, I manage e-commerce creations and institutional websites, supported by strong process innovation and strategic marketing thinking. In fintech roles, I handled Ombudsman and CX work—driving consumer grade strategy, results analysis, and customer delight—also contributing to NPS, returns, and data management to support product teams.

Experience

Work history, roles, and key accomplishments

Current

Project Manager

Current

Kanka Marketing Agency

Jan 2024 - Present (2 years 5 months)

Led e-commerce and institutional website projects, managing platform integrations and content delivery across multiple markets. Coordinated end-to-end execution for storefront creation, logistics, and payment method workflows using tools like Monday and Figma.

Project Management E commerce integration WordPress HTML Shopify Supply Chain & Logistics Monday.Com Figma

CX Ombudsman Analyst

EBANX Banking Fintech

Jan 2023 - Jan 2024 (1 year)

Managed consumer-grade strategy and case outcomes in an ombudsman role, ensuring compliance with Brazilian consumer protection regulations. Analyzed results, improved processes, and focused on customer delight using CX reporting and structured workflow tools.

Ombudsman Customer Experience (CX)Consumer Protection Compliance Strategy Analysis Process Improvement Notion Slack

PR Project Manager

Harmo Marketing Agency

Jan 2019 - Present (7 years 5 months)

Built project workflows and coordinated feedback cycles to support strategic public relations planning. Developed brand positioning materials using SWOT, benchmarking, and buyer persona development to align briefs with results.

Public Relations SWOT Benchmarking Personas Strategic Planning Branding Trello Monday.Com

Marketing Internship

Sowhat Agency

Jan 2017 - Present (9 years 5 months)

Supported endomarketing and internal communication initiatives, handling operational responsibilities related to financial tracking and billing accountability. Contributed to organized internal deliverables in a fast-paced agency environment.

Endomarketing Internal Communications Accountability Project Coordination Agency Operations Reporting

Education

Degrees, certifications, and relevant coursework

FAE Business School

Master of Business Administration (MBA), Management

2019 - 2022

Grade: Good (reversed from “Regular”)

Activities and societies: Work included NPS, PlayStore/AppStore returns and data management; reporting to product team. Tools: Jira, Zendesk.

Completed an MBA in Management (2019–2022). Conducted research on process improvement, defining strategy, and CX/Ombudsman analytics including NPS and returns data for the product team, and improved grade from “Regular” to “Good.”

Federal University

Public Relations / Communication

2015 - 2018

Activities and societies: Endomarketing and internal communication; handled financial, billing, and accountability tasks. Internship referenced as Sowhat Agency (2017).

Completed a Public Relations internship while at a Federal University (with internship work in 2017). Focused on endomarketing and internal communication, including financial/billing accountability.