Open to opportunities

Ana Coutinho

@anacoutinho

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Experienced Learning & Development Manager with a passion for training.

Portugal

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What I'm looking for

I am looking for a role that allows me to further develop training programs and foster a culture of learning within an organization.

I am a dedicated Learning & Development Manager with over a decade of experience in designing and implementing impactful training programs. My journey began in Social Work, but I found my true calling in Learning & Development, where I have successfully coordinated projects that enhance employee skills and foster a culture of continuous improvement.

Throughout my career, I have worked with diverse teams across multiple countries, including Portugal, the UK, Spain, Romania, and India. My expertise lies in onboarding, leadership training, and upskilling initiatives. I take pride in my ability to analyze training needs and develop customized solutions that drive organizational success.

My educational background in Social Psychology complements my professional experience, allowing me to approach learning from a holistic perspective. I am passionate about creating inclusive learning environments and am committed to fostering growth and development in every individual I work with.

Experience

Work history, roles, and key accomplishments

Current

Learning & Development Manager

Current

Espaco Compasso

Apr 2022 - Present (3 years 4 months)

Coordinated learning and development projects, including onboarding, leadership training, and upskilling initiatives. Managed global learning projects and coordinated external and internal training providers.

Project Coordination Onboarding Leadership Training Reskilling Learning Management Reporting Vendor Management

Learning Manager

Sitel

Oct 2015 - Present (9 years 10 months)

Coordinated talent development countrywide for over 3000 associates, focusing on integration and training of new hires. Managed a team of learning specialists and implemented continuous improvement initiatives.

Talent Development Implementation Team Management Continuous Improvement Training Delivery

Pedagogic Coordinator

Skills Gym - Centro de Competencias

Apr 2014 - Present (11 years 4 months)

Coordinated pedagogic aspects of courses for youngsters across 12 schools nationwide, serving as the institutional interface with partner schools. Managed a team of 32 trainers and oversaw recruitment and human resources.

Pedagogic Coordination Curriculum Development Recruitment Human Resources Team Management Training Delivery

Operational Coordinator and Founding Member

Espaco Compasso

Mar 2011 - Present (14 years 5 months)

Managed administrative and operational coordination of activities and teams, including volunteer teams and cultural events. Oversaw institutional projects and local partnerships.

Administrative Management Volunteer Management Partnership Development Human Resources

Learning Consultant

Proinov - Consultoria em Gestao, Formacao e Multimedia

Jan 2010 - Present (15 years 7 months)

Provided learning consultancy for projects focused on gender equality management and staff training. Developed resource packs including pedagogic films and training manuals.

Learning Consultancy Gender Equality Training Resource Development Pedagogic Film Production Logistics Team Coordination

Learning Consultant

Bee Consulting

Jan 2009 - Present (16 years 7 months)

Offered learning consultancy for projects in entrepreneurship and gender equality. Created comprehensive resource packs with pedagogic films and training manuals.

Learning Consultancy entrepreneurship Gender Equality Training Resource Development Pedagogic Film Production Logistics Team Coordination

Sociocultural Animator for Youngsters

ARDR - Associata Regionala pentru Deselvoltare Rurale

Jun 2008 - Present (17 years 2 months)

Served as a sociocultural animator for youngsters as part of a European Volunteer Service project. Organized social and cultural activities to promote European awareness and foster inclusion.

Sociocultural Animation Youth Engagement European Awareness Cross Cultural Communication

Education

Degrees, certifications, and relevant coursework

AIHR - Academy to Innovate HR

L&D International Certification, Learning & Development

2025 -

Completed a comprehensive program focused on training design and delivery, enhancing skills in learning and development management. Gained expertise in coordinating and implementing various L&D projects.

Universidade de Coimbra

College Degree in Social Psychology, Social Psychology

2002 - 2007

Activities and societies: Erasmus program in Universidad de Psicologia de La Laguna, Tenerife (Spain); Internship in Porto

Completed a college degree in Social Psychology, including three years in Coimbra and one year as an Erasmus student at Universidad de Psicologia de La Laguna, Tenerife. Gained practical experience through a one-year internship in Porto.

Universidade de Coimbra

Masters Degree in Social Psychology, Social Psychology

2006 - 2007

Pursued a Masters in Social Psychology with a continuous master thesis focusing on immigration and gender equality. Developed advanced research and analytical skills in social fields.