At TriNet via Mouri Tech, I administered leave cases under FMLA, ADA, CFRA, PDL, PFL, SDI, FEHA, and WC, while supporting benefits and employee accommodations. I also streamlined absence tracking and HR workflows, reducing case resolution time by 20%.
I managed HR inboxes and resolved more than 50 employee inquiries weekly across phone, email, and chat, achieving a 95% satisfaction rating. I coordinated onboarding and employee transitions and processed return-to-work requests and client terminations.
At Fisher Investments, I supported trades, distributions, account transitions, and 401(k) rollovers. Earlier, at Amazon, I resolved partner cases and proposed process improvements that contributed to a 10% increase in KPI performance.
