Looking for a job

Amy Stelly

@amystelly

I deliver high-volume customer support, resolve issues, and protect sensitive information across phone, email, chat, and CRM systems.

United States

Message

What I'm looking for

I'm seeking a remote customer support role where I can use my communication, problem-solving, CRM, and high-volume inquiry management skills to provide excellent customer experiences.

I bring 20 years of customer service experience supporting customers through phone, email, live chat, and CRM systems.

At Colby Holding Inc., I resolved customer inquiries and complaints, maintained detailed interaction records, escalated complex issues, and contributed knowledge-base articles for self-service support.

In eligibility and behavioral health roles, I reviewed documentation, maintained confidential records, and provided professional support to people with varied housing, treatment, and social-service needs.

I've also handled high-pressure alarm dispatch calls at Bay Alarm Company, using CAD systems to prioritize emergency responses, coordinate police, fire, and technician units, and gather critical information calmly.

Experience

Work history, roles, and key accomplishments

Current

LTRA Eligibility Specialist

Current

ACCESS

Jun 2026 - Present (4 months)

Reviewed applicant information and documentation for completeness and accuracy. Maintained accurate records and provided professional customer service to diverse individuals.

Customer Service Documentation Review Confidentiality Policy Compliance

Behavioral Health Case Manager

P.A.T.H Justice Initiative Program

Feb 2026 - May 2026 (3 months)

Provided behavioral health assessments and individualized treatment plans for adults in diversion programs. Facilitated access to treatment and support resources.

Behavioral Health Treatment Planning Motivational Interviewing Documentation HIPAA

Dispatcher

Bay Alarm Company

Jun 2025 - Aug 2025 (2 months)

Handled multiple calls in a high-pressure alarm dispatch center, prioritizing emergency responses. Used CAD systems to dispatch units and maintained composure in crises.

Dispatch CAD Emergency Response Communication Skills Troubleshooting

Ramp Agent

GAT

Aug 2024 - Apr 2025 (8 months)

Loaded and unloaded baggage and cargo, operated ground service equipment, and ensured safety compliance. Performed aircraft marshalling and maintained communication with flight crews.

Ground Operations Safety Compliance Equipment Operation Communication Skills