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Amy Fincher

@amyfincher

Workplace operations manager at FLOCK SAFETY coordinating multi-location facilities and company events for up to 1,500 attendees.

United States

Message

At FLOCK SAFETY, I manage workplace and facilities operations across multiple locations, coordinating vendors, budgets, maintenance, and office readiness.

I lead workplace projects and company initiatives, bringing stakeholders, vendors, timelines, communications, and logistics together. I also plan employee experiences, executive meetings, offsites, and events for up to 1,500 attendees.

At CALENDLY, I coordinated the relocation and setup of a 26,000 sq. ft. flagship headquarters after the company moved from a 10,000 sq. ft. office. I also developed remote-first policies and onboarding materials, and orchestrated a multi-day retreat for 600+ employees.

My experience spans coworking, convention events, hotels, and large-scale venues. At the GEORGIA INTERNATIONAL CONVENTION CENTER, I contracted events from 10 to 10,000 guests and generated more than $1M in contracted revenue in my first year.

Experience

Work history, roles, and key accomplishments

Current

Events & Spaces Manager / Employee Engagement

Current

Flock Safety

May 2022 - Present (4 years 5 months)

Manage workplace and facilities operations across multiple locations, overseeing vendors, budgets, contracts, and office readiness. Lead end-to-end workplace projects and plan employee experiences and events for up to 1,500 attendees.

Workplace Operations Facilities Management Vendor Management Budget Management Contract Management Project Management Event Planning Employee Engagement

Office Manager / Engagement Specialist

Calendly

Jun 2019 - May 2022 (2 years 11 months)

Directed the relocation and operational setup of a 10,000 sq. ft. office into a 26,000 sq. ft. flagship headquarters. Managed daily office operations, facilities, budgets, vendor contracts, and employee engagement initiatives, including a multi-day corporate retreat for 600+ employees.

Office Management Facilities Management Vendor Management Budget Management Employee Engagement Event Planning Onboarding Remote Work Policies

General Manager

Serendipity Labs Coworking

Apr 2018 - Jun 2019 (1 year 2 months)

Directed daily operations of a premium 25,000 sq. ft. coworking workplace, including facilities, member experience, staffing, budgeting, and events. Served as the on-site operational leader and primary point of contact for members, guests, and service providers.

Operations Management Facilities Management Staff Management Budgeting Event Planning Customer Service

Sales Manager

Georgia International Convention Center

Sep 2015 - Apr 2017 (1 year 7 months)

Contracted corporate and public events from 10 to 10,000 guests, generating more than $1M in contracted revenue in the first year. Translated client requirements into detailed operational plans and coordinated with facility operations teams and vendors.

Sales Event Planning Contract Negotiation Client Management Operations Coordination

General Manager

Westmont Hospitality

Apr 2014 - Sep 2015 (1 year 5 months)

Managed daily operations of a 125-room property, including facilities, guest relations, financial operations, inventory, compliance, hiring, and training. Increased occupancy by 25% and ADR by 5%.

Operations Management Facilities Management Financial Management Inventory Management Compliance Corporate Trainer Hospitality

Concierge & Front Desk

W Hotels

Jun 2011 - Apr 2014 (2 years 10 months)

Delivered high-touch service for guests and VIPs and created an Ambassador Program that improved the hotel's Acura service rating from lowest to third-highest in North America.

Guest Service VIP Service Customer Service Program Development

Special Projects & Front Desk

Disney's Animal Kingdom Lodge

Feb 2010 - Feb 2013 (3 years)

Provided high-touch guest service in a 1,307-room four-star resort and received Lee Cockerell's Service Excellence pin for extraordinary guest service.

Guest Service Customer Service Hospitality