At Amazon, I audit internal technical support workflows, system logs, and communication quality to uphold global operational standards. I identify root causes behind handling errors and escalate system anomalies, software bugs, and infrastructure challenges affecting internal tools.
Previously, I provided Tier-2 remote support for Amazon Digital & Devices, resolving operating system, network connectivity, application, authentication, and cloud-service issues at high volume. I managed queues exceeding 500 emails, 100 chats, and 50 live calls daily during peak periods while delivering empathetic, script-free resolutions.
My background also includes secure digital account support at Synchrony Bank and social media marketing coordination at ALLMOH. I bring experience with technical incident documentation, SLA management, compliance auditing, Microsoft 365, Windows environments, SaaS platforms, and WordPress infrastructure.
With an MBA in Information Technology and a foundation in UX design and digital marketing, I combine detailed technical troubleshooting with clear cross-functional communication and practical process improvement.
