Harshal Sanghavi
@harshalsanghavi
PMO Director and program leader driving digital transformation, cloud execution, and measurable enterprise outcomes.
United Arab EmiratesWhat I'm looking for
I’m a PMO Director and Program Management leader with 17+ years of experience across high-growth technology and SaaS environments. I partner with global C-suite stakeholders to lead enterprise-wide initiatives that move the business—backed by operational excellence, data, and automation-driven decision making.
At Automation Anywhere, I manage top company OKRs and strategic initiatives, including migrating customers from On-Premise to Cloud and boosting CSAT by 40% in 9 months. I’ve also optimized cloud infrastructure costs through COGS reduction of $4M+ annually and transitioned legacy products to Generative-AI offerings, improving product adoption by 80% and increasing retention by 25% YoY.
Previously at Salesforce, I led technical program delivery for Experience Cloud, maintaining release planning with only a 7% deviation from targets and completing critical work like Slack integrations and Accessibility upgrades ahead of deadlines. I’ve also driven Agile transformation and GTM execution at BigCommerce and Accenture Interactive—improving delivery cadence, onboarding ramp-up by 50%, and increasing launch reliability by 40% through disciplined governance and cross-functional alignment.
Experience
Work history, roles, and key accomplishments
Managed top company OKRs to migrate customers from on-premise to cloud, improving CSAT by 40% within 9 months. Optimized cloud infrastructure costs with $4M+ annual COGS reduction and led legacy-to-GenAI product transitions that drove 80% adoption and 25% YoY retention growth.
Owned release planning and delivery for Salesforce Experience Cloud, keeping schedules within 7% deviation of targets. Drove critical programs including Slack integration and accessibility upgrades, supported NPI with 90% of KPIs achieved, and accelerated ramp-up by 50% through standardized TPM onboarding.
Led Agile execution across multiple Scrum teams, improving commitment-to-completion ratio to 85% over consecutive release cycles. Delivered Agile and GTM transformation initiatives that increased launch reliability by 40% and coached teams to improve delivery cadence consistency.
Senior Program Manager
Symphony Commerce
Jul 2016 - Oct 2016 (3 months)
Managed end-to-end e-commerce implementation programs, running discovery sessions and enforcing change control for enterprise clients. Built governance dashboards to improve visibility and reporting accuracy for senior management and aligned delivery phases to client business needs.
Directed multi-year digital transformation for Fortune 500 clients, delivering projects projected to create $3M+ value over 3 years. Led Agile-led re-platform efforts for 100,000+ active users and achieved 90%+ milestone adherence through daily coordination and stakeholder syncs for large enterprise releases.
Senior Program Manager
Zeon Solutions
Nov 2009 - Jun 2012 (2 years 7 months)
Managed globally distributed program execution, resource planning, and change management for e-commerce consulting engagements. Delivered 10+ Magento websites generating $1M+ revenue, supported high-value deal closures worth $3M, and improved schedule visibility and reporting alignment by 50% via a standardized PM framework.
Performed client requirement analysis and executed testing activities including test script execution, defect tracking, and feasibility studies. Led QA efforts on a large banking project to resolve card issuance issues and mitigate potential $68M loss, and delivered test scripts achieving 98% defect identification across PAT, PIT, and regression cycles.
Education
Degrees, certifications, and relevant coursework
Case Western Reserve University
Master of Business Administration (MBA), Strategic Management
2007 - 2009
Grade: 3.65/4.0
Earned an MBA in Strategic Management, graduating with a GPA of 3.65/4.0.
Thadomal Shahani College of Engineering
Bachelor of Engineering, Information Technology
2002 - 2005
Grade: 3.83/4.0
Earned a Bachelor of Engineering in Information Technology, graduating with a GPA of 3.83/4.0.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
Skills
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