Amr Ab

Provided direction, leadership, overall management accountability, compliance, and coordination of housing activities, including securing safe, affordable, and suitable housing. Identified, built, and strengthened relationships with housing providers, and created standard housing processes and procedures.

Welcomed government-assisted refugees at the port of arrival and ensured their transition to temporary accommodation. Coordinated with Immigration, Refugees and Citizenship Canada regarding the Resettlement Assistance Program, and conducted needs assessments on various settlement areas.

Promoted bank products by providing consistent, accurate, and transparent information to customers, achieving assigned sales targets. Established and maintained strong professional relationships internally and externally.

Drove profitable volume growth through new business acquisition and maximized customer engagement. Acquired new customers and managed a portfolio of high-value clients to deepen existing relationships and grow share of wallet.

Handled day-to-day activities with insurance providers and managed customer complaints and requests related to Bancassurance products. Ensured timely closure of issues and monitored quality checks on applications.

Provided internal and external customers with accurate information regarding bank products and handled telephonic inquiries. Cross-sold retail banking products and resolved simple complaints immediately.

Interacted with customers over the phone to understand their banking needs and provided excellent customer service to achieve loyalty. Resolved problems on the spot and converted sales opportunities to meet financial targets.

Grade: With Honor

Completed a diploma program focused on immigration consultancy. Graduated with honors, demonstrating a strong understanding of immigration policies and procedures.

Obtained a Bachelor's degree in Finance Management with a specialization in Banking. The curriculum covered core financial principles and banking operations.