Amogelang Sithole

I've supported rental operations at My Student House by managing tenant and landlord communication, rental payments, invoices, account queries, and outstanding balances.

As a Junior Debtors Collection Assistant, I followed up on arrears, allocated payments, reconciled financial and tenant records in Xero, and maintained accurate documentation across multiple live accounts. I also coordinated between tenants, landlords, and internal teams to keep administrative processes moving smoothly.

I've also provided marketing and administrative support through correspondence, scheduling, document preparation, filing, spreadsheets, deadline tracking, and stakeholder coordination.

In my current customer service work at EXL Services, I handle high volumes of client communication, resolve queries, update CRM records, and manage sensitive information responsibly. My Business and Information Administration studies have strengthened my grounding in accounting, data management, CRM, digital systems, and administrative coordination.