Ammad Mansoor
@ammadmansoor
Detail-oriented IT Helpdesk Technician and Receptionist delivering fast healthcare support.
United StatesWhat I'm looking for
I’m a detail-oriented IT Helpdesk Technician with 1.5 years of experience in a fast-paced healthcare clinic, where I supported 25+ patients per day by assisting with the office IT system. I provide individualized technical support, troubleshoot recurring software issues, and diagnose hardware and software problems to keep downtime low.
Previously, I served as a Receptionist, managing front-desk operations for 25+ patients daily. I coordinated appointment scheduling and patient inquiries, fielded and directed incoming calls, and delivered excellent customer service—ensuring smooth communication and a seamless patient experience.
Experience
Work history, roles, and key accomplishments
IT Helpdesk Technician
East Kentucky Healthcare
Jan 2023 - Jan 2025 (2 years)
Supported the clinic’s office IT systems supporting 25+ patients per day and provided individualized technical support to staff and users. Troubleshot recurring software issues and diagnosed hardware/software problems to minimize downtime and improve system reliability.
Receptionist
East Kentucky Healthcare
Sep 2021 - Dec 2022 (1 year 3 months)
Managed front-desk operations for a fast-paced clinic serving 25+ patients daily, coordinating appointment scheduling and patient inquiries. Answered and directed high volumes of incoming calls to ensure efficient communication and a smooth patient experience.
Education
Degrees, certifications, and relevant coursework
Ammad hasn't added their education
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Availability
Location
United StatesAuthorized to work in
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