Kiara King

I’m an ambitious, goal-driven IT professional with 5 years’ experience focused on Help Desk Support and Customer Service. I’m recognized for technical troubleshooting skills that help quickly solve problems and customer technical issues.

In my most recent role as an IT Helpdesk Specialist at Nuance Communications, I handled incident response using Zendesk, ServiceNow, and an AWS Ticketing System. I supported users through remote desktop troubleshooting, managed account lockouts and password resets, and completed Windows 10 onboarding/offboarding.

Previously at Howard University Hospital, I provided technical support on-site and remotely for Windows 10 desktop and mobile device systems. I also handled high call volume, arranged service appointments, performed upgrades and repairs, and ensured secure handling of confidential information through proper filing and indexing.

I bring a critical-thinking approach to information technology, with strong attention to detail, time management, and process improvement. Whether working solo or in a team, I prioritize customer satisfaction and quality assurance while adhering to privacy and information management policies and procedures, including PI & HIPAA confidentiality and compliance.