De'Prynx Johnson
@deprynxjohnson
I resolve technical and customer issues across help desk, healthcare, CRM, and high-volume sales environments.
United StatesWhat I'm looking for
I've supported patients at UnitedHealthCare/Optum by resolving high-volume inquiries, documenting interactions accurately, and routing time-sensitive messages to healthcare teams. I also manage medication refill requests and adapt quickly to new systems and workflows.
At Ultimate Medical Academy and Lixil, I supported account access, password resets, portal navigation, CRM data accuracy, online catalog issues, and scheduling systems while engaging prospective students and customers.
My background also includes troubleshooting medical equipment at Endoscopy Center of El Paso, operating automated systems at USPS, and exceeding monthly vehicle sales goals at Casa Ford/Lincoln.
Experience
Work history, roles, and key accomplishments
Patient Support Representative
UnitedHealthCare / Optum
Jan 2026 - Present (7 months)
Provided first-level support to patients by handling high-volume inquiries, identifying needs, resolving issues, and determining appropriate next steps. Utilized multiple computer systems and internal platforms to access patient information, document interactions, and update records accurately.
Admissions Advisor
Ultimate Medical Academy
Jan 2024 - Jan 2026 (2 years)
Contacted potential students using warm leads, running them through a full PowerPoint presentation on their phone while following a script. Supported prospective students with account access, password resets, and online portal navigation.
Appointment Setter
Lixil
Jan 2022 - Jan 2023 (1 year)
Managed high-volume inbound/outbound calls using VoIP and CRM systems. Assisted customers with online catalog navigation and scheduling system errors.
Mail Processing Clerk
United States Postal Service
Jan 2021 - Jan 2022 (1 year)
Operated automated sorting systems and identified and resolved machine errors. Trained new employees on system operations and workflow processes.
Sales Professional
Casa Ford/Lincoln
Jan 2019 - Jan 2020 (1 year)
Managed customer data and sales pipelines through dealership CRM systems. Developed targeted email and social media campaigns to drive traffic.
Endoscopy Tech / Certified Medical Assistant
Endoscopy Center of El Paso
Jan 2017 - Jan 2019 (2 years)
Operated and troubleshot specialized medical equipment during procedures. Entered patient data into EMR systems with full HIPAA compliance.
Education
Degrees, certifications, and relevant coursework
PIMA Community College
Certified Medical Assistant, Medical Assisting
Earned a Certified Medical Assistant (CMA) credential.
Bel Air High School
High School Diploma, General Studies
Completed high school education.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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