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Amlesh Prusty

@amleshprusty

Product Specialist at Enterpret who built a self-serve onboarding platform that cut account setup from 3 weeks to 5 days.

India

Message

At Enterpret, I built a self-serve onboarding platform that cut account onboarding time from 3 weeks to 5 days. I also onboard enterprise customers to Enterpret's AI platform, translating business needs into taxonomy, data models, and source integration designs.

At Sprinklr, I led end-to-end implementations for 30+ enterprise clients, from solution design through go-live and adoption. I deployed AI chatbot capabilities that cut handle time by 31% and inbound volume by 24%.

I built REST API integrations, webhooks, and OAuth flows connecting Salesforce and telephony platforms, and configured workflow automation and JavaScript customizations for contact center solutions. I also designed UAT frameworks that caught 45+ defects before launch.

Earlier at Sprinklr, I built intent-based routing automation for 120+ engineers, cutting response time by 22%. At Capgemini, I delivered cloud implementations with SQL Server and Oracle integrations.

Experience

Work history, roles, and key accomplishments

Current

Product Specialist

Current

Enterpret

Mar 2026 - Present (6 months)

Built a self-serve onboarding platform that cut account onboarding time from 3 weeks to 5 days. Onboard enterprise customers to Enterpret's AI platform, translating business needs into taxonomy, data models, and source integration designs.

Enterprise SaaS Solution Design Customer Onboarding REST APIs Data Models AI Claude Code Cursor Agentic AI Stakeholder Training Workflow Automation

Implementation Consultant

Sprinklr

Aug 2023 - Mar 2026 (2 years 7 months)

Led end-to-end implementations for 30+ enterprise clients as primary solution advisor, from scoping and solution design through configuration, UAT, go-live, and adoption. Deployed AI capabilities including chatbot workflows with intent recognition, sentiment analysis, and smart response suggestions.

REST APIs Webhooks OAuth Salesforce Telephony Workflow Automation JavaScript AI Chatbot Intent Detection Sentiment Analysis UAT Project Management Mentorship

Technical Support Engineer

Sprinklr

Mar 2023 - Aug 2023 (5 months)

Translated 200+ business requirements into scalable platform configurations, using SQL for data validation and debugging. Built an intent-based routing automation for 120+ engineers globally, cutting response time 22% at 94% routing accuracy.

SQL Platform Configuration Intent Based Routing AI Assisted Triage Training

Senior Analyst

Capgemini

Aug 2022 - Mar 2023 (7 months)

Delivered cloud implementations with SQL Server and Oracle integrations, cutting client onboarding time 35% and support volume 28%. Supported 15+ enterprise clients on database and infrastructure issues with 92% first-contact resolution.

SQL Server Oracle Cloud Implementation Database Support Infrastructure Support