Amit Vishwakarma
@amitvishwakarma1
Business Analyst with 13 years in shipping and SCM, driving process transformation with Power BI and automation.
IndiaWhat I'm looking for
I’m a Business Analyst with 13 years of experience in International Shipping, SCM, and global process transformation, working with multinational companies such as Maersk and CMA CGM. I bridge complex operational data with strategic decisions through Power BI dashboarding, Salesforce CRM support, SAP/report automation, and rigorous KPI tracking and root cause analysis.
At Maersk Global Service Centre, I analyze and monitor organizational KPIs, identify performance gaps, and drive improvement initiatives—improving Europe region CSAT by 10%, reducing overdue tasks by 35% by transitioning Agent View to a Solar Task Manager, and cutting manual reporting effort by nearly 70% using VBA automation. I’ve also engineered rapid workflow redesigns that moved performance from 50% to 90% within 6 weeks for the NBA project, and reduced booking processing effort by 480 minutes/week while improving SLA adherence, productivity, and turnaround time. Earlier, I led international process transitions, managed detention & demurrage invoicing and claims, and established EDI connectivity to streamline inventory and operations. I’m recognized for impactful delivery, zero-latency execution, and consistent quality through Six Sigma (Yellow Belt) and SLA/SOP governance.
Experience
Work history, roles, and key accomplishments
Drove Europe CSAT improvement (up 10%) by leading KPI monitoring, root cause analysis, and process improvements across agent task management. Built Power BI dashboards and automated reporting (VBA reduced manual effort ~70%), redesigning workflows to boost NBA performance from 50% to 90% in 6 weeks and cutting booking processing by 480 minutes/week.
Managed shipment requests through Salesforce CRM, CHAT, and EDI while coordinating internal and external stakeholders to arrange logistics services and communicate late-arriving containers. Supported commercial activity by upselling Maersk SPOT (loading guarantee and fixed-price online booking).
Order Management Specialist
Cenveo Publisher Services
Dec 2016 - Apr 2017 (4 months)
Processed customer purchase orders into the system and coordinated with external vendors to arrange customer shipment operations. Supported end-to-end order-to-shipment execution through operational follow-ups and coordination.
Led three international process transitions for UK Equipment Operations, UCR, and Reuse, aligning regional workflows with global enterprise standards. Managed detention & demurrage invoicing and claims and established EDI connectivity with terminals and depots to streamline inventory management and improve operational efficiency.
Operation Support Executive
MOL (IPS)
Apr 2013 - Oct 2013 (6 months)
Maintained 100% accuracy in vessel expense reporting to Japan HQ and enabled zero-error financial audits. Managed the India shipping port operations process and provided operational support.
Education
Degrees, certifications, and relevant coursework
University of Mumbai
PG Diploma, Customs Clearance & Freight Forwarding
Completed a PG Diploma in Customs Clearance & Freight Forwarding from the University of Mumbai.
6Sigmastudy
Six Sigma Yellow Belt, Six Sigma
2025 -
Completed the Six Sigma Yellow Belt certification via 6Sigmastudy (ID: 910897) in July 2025.
University of Mumbai
Bachelor of Management Studies (BMS), Management Studies
Earned a Bachelor of Management Studies (BMS) from the University of Mumbai.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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