Open to opportunities

Lalit Chaudhari

@lalit_chaudhari

Export ops specialist with 6 years’ experience in documentation and automation. Skilled in BL, improving SLA through process automation

India

Message

What I'm looking for

A role that allows me to use my export operations and automation skills, grow professionally, and contribute to improving process efficiency and customer satisfaction.

I am an Export Documentation & Shipping Operations professional with 6 years of experience across leading shipping lines and freight forwarding companies. My career has spanned end-to-end export processes including booking creation, BL drafting and release, SI submission, customs documentation, COO and insurance handling, and resolving high-priority customer escalations for US export trade lanes.

I have worked with organizations such as Azure International, Eagle Trans Shipping, ZIM, and ONE Shipping Line, giving me hands-on exposure to both carrier-side operations and forwarder-side requirements.

Along with operations, I am passionate about process improvement and automation. I have developed tools using Power Automate, Power Apps, VBA, and custom applications that reduced repetitive work, improved accuracy, and helped my teams deliver faster and more consistent results. My indexing project improved SLA TAT by around 40% and earned appreciation from clients and managers.

I enjoy working in roles that involve problem-solving, operational coordination, and process optimization. I am also interested in applying AI and automation in logistics to make workflows more efficient. I’m looking for opportunities where I can contribute my export operations expertise, automation skills, and customer-focused approach to help organizations deliver better performance and service quality.

Experience

Work history, roles, and key accomplishments

Current

Team Lead

Current

Azure International

Feb 2025 - Present (10 months)

Managed end-to-end US export operations from booking to vessel arrival and cargo release. Secured bookings with major lines, coordinated trucking and gate-in, and ensured smooth execution. Built automation tools, including a Maersk rate tracker, to reduce manual work and secure lowest rates. Worked closely with the team to maintain accuracy and timely completion of tasks.

Power Applications Power Automate Excel Macros Freight Brokerage Shipping & Logistics

Business Process Lead

Tata Consultancy Services

Dec 2022 - Jan 2025 (2 years 1 month)

Handled US export documentation for ZIM Shipping Line via TCS. Coordinated and assigned tasks based on urgency, managed the US corrections mailbox, escalations, and ensured SLA compliance. Sent daily/weekly/monthly reports, performed data analysis, and built Power BI dashboards to forecast demand and support decision-making.

Microsoft Power Automate VBA Macro Tool SLA Team Coordination Problem Solving Operations Management Supply Chain Management

Export Coordinator

Eagle Trans Shipping & Logistics

Jul 2021 - Nov 2022 (1 year 4 months)

Worked with a global freight forwarder operating in 12+ countries, handling US export documentation end-to-end. Managed customs and SI submission via INTTRA/line portals, amendments, BL release, and tasks like insurance, COO, vessel certificates, and COD. Handled bookings, trained new joiners, and maintained SOP documentation.

Customs Submission Problem Solving Customer Service Operations Management

Associate

WNS Global Services

Jul 2019 - Jul 2021 (2 years)

Handled Chinese export documentation for ONE Shipping Line (via WNS). Worked across Indexing, E2E, and Rating. Created combined, split, partial BL sets, prepared BLs as per customer SI and destination rules, and applied ocean freight by matching service contracts with commodity and HS codes.

Indexing Bill Of Lading Creation Process Improvement Team Collaboration Problem Solving Customer Service