Amit Patil
@amitpatil5
NOC Analyst at AppDirect India, troubleshooting enterprise WAN/LAN connectivity and restoring customer network service.
IndiaWhat I'm looking for
At AppDirectIndia, I triage and resolve customer WAN/LAN trouble tickets, troubleshoot network connectivity, and work toward restoring service.
I remotely troubleshoot and configure routers, firewalls, switches, and load balancers. I use LogicMonitor to investigate network issues and performance, and work with carriers and other third parties when needed.
At EXAInfrastructure, I monitored and troubleshot optical transmission networks using OTN/DWDM technology. I monitored Huawei and Ciena platforms for alarms and worked with field technicians and cross-connect providers on fault restoration.
At TataCommunicationsLtd, I monitored fiber-optic network alarms and troubleshot Huawei-DWDM faults. I managed incident and change tickets in ServiceNow and coordinated with field teams to restore circuits.
Experience
Work history, roles, and key accomplishments
NOC Analyst
AppDirect India
Jan 2024 - Present (2 years 9 months)
Own, triage, and resolve customer network (WAN/LAN) related trouble tickets to successful completion. Detect, track, and restore customer network connectivity via data circuits and equipment.
Network Analyst
EXA Infrastructure
Aug 2022 - Dec 2023 (1 year 4 months)
Worked in NOC Operations as Network Engineer in Transmission Network L-1 Level Monitoring and Troubleshooting of optical network based on OTN/DWDM technology. Handled proactive and reactive tickets and monitored alarms across Huawei and Ciena platforms.
Customer Service Executive (NOC)
Tata Communications Ltd
Aug 2018 - Aug 2022 (4 years)
Performed fiber optic network alarm monitoring, fault detection, and troubleshooting for Huawei-DWDM. Managed incident tickets and change management in ServiceNow, and coordinated with field teams to restore circuits with minimal downtime.
Education
Degrees, certifications, and relevant coursework
Walchand Institute of Technology
Bachelor of Engineering, Electronics and Telecommunication
Bachelor of Engineering in Electronics and Telecommunication.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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