Open to opportunities

Amit Kumar

@amitkumar42

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Telecom project coordinator specializing in RF engineering, FTTX, and network optimization.

India

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What I'm looking for

I am seeking a Project Coordinator role in a Telecom/ISP where I can lead network optimization, ensure SLA compliance, improve customer satisfaction, and work cross-functionally to reduce outages.

I am a results-oriented telecom professional with hands-on experience in project coordination, RF engineering, and FTTX technologies, focused on resolving connectivity issues and meeting SLAs. I have repeatedly improved network reliability through proactive maintenance, patrols, and coordination with utility teams.

My background includes deploying and optimizing indoor and outdoor small cells, delivering corporate lease-line RF solutions, and managing large-scale Jio Fiber installations and troubleshooting. I have a B.Tech (ECE) and certifications in Optical Fibre Communication, Digital Electronics, Radio Communication, and Digital Signal Processing.

I bring strong customer-facing skills, inventory and billing experience, and a collaborative approach to cross-functional coordination; I seek a Project Coordinator role within a Telecom/ISP environment to optimize network performance and enhance customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Project Coordinator

Current

V5 Global

Apr 2024 - Present (1 year 9 months)

Escalated and resolved client connectivity issues and coordinated cross-functional teams to meet SLAs, improving customer satisfaction and reducing resolution times; implemented billing verification processes that minimized discrepancies.

Project Coordination SLA Management Customer Support Troubleshooting Cross Functional Collaboration CRM

FTTX Technician

Aerial Telecom Pvt Solutions Itd

May 2023 - Apr 2024 (11 months)

Maintained FTTX infrastructure, conducted cable patrols and liaised with utility teams to prevent fiber damage, reducing fiber-cut incidents and improving network reliability.

FTTX Networks Fiber Patrol Utility Coordination Troubleshooting Field Operations Safety Procedures

RF Engineer

Airtel IWAN

Apr 2022 - Apr 2023 (1 year)

Provided RF connectivity for corporate lease lines and deployed outdoor small cells to expand 4G coverage, optimizing RF configurations and power resources to improve network performance.

LTE RF Optimization ODU IDU Handling

Jio Fibre Engineer

Kutumbh Care

Jun 2020 - Mar 2022 (1 year 9 months)

Managed Jio Fiber installations and field service requests, troubleshooting connectivity issues and supporting home sales to improve customer satisfaction and deployment efficiency.

Troubleshooting Customer Support Field Services Sales Support Ticket Resolution CRM

RF Engineer

ATS Pvt Ltd

Feb 2018 - Apr 2020 (2 years 2 months)

Designed and optimized indoor and outdoor small cell solutions, conducted RF planning and analysis, and supported site surveys and troubleshooting to enhance coverage and capacity.

RF Planning Troubleshooting Capacity Planning

Sales Associate

31 Parallel

Nov 2016 - Jan 2018 (1 year 2 months)

Engaged customers to drive sales, managed inventory and merchandising, and processed transactions, consistently meeting sales targets and improving store presentation.

Sales Customer Service Inventory Management Merchandising Customer Engagement Sales Targets Communication

Education

Degrees, certifications, and relevant coursework

Shoolini University

Bachelor of Technology, Electronics and Communication Engineering

2012 - 2016

Bachelor of Technology in Electronics and Communication Engineering completed at Shoolini University, covering core ECE subjects and related projects.