Amistad, Shane Kenneth Lumingkit
@amistadshanekennethl
I resolve high-volume fintech customer issues through efficient non-voice support.
PhilippinesWhat I'm looking for
At Concentrix, I resolve complex fintech inquiries through chat and email, processing 80+ tickets daily while maintaining an 80% CSAT score. I also supported onboarding and financial transactions that contributed to a 15% increase in successful sales conversions.
Previously, I managed bookkeeping at Mendero Medical Center, including QuickBooks ledgers, A/P, A/R, reconciliations, and financial reports. I use Google Workspace, Slack, Notion, Salesforce, and AI tools to keep support and administrative work accurate and efficient.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Concentrix
Apr 2024 - Apr 2026 (2 years)
Resolved complex customer inquiries via non-voice chat and email for a high-volume fintech account, processing 80+ tickets daily while maintaining an 80% CSAT score. Facilitated financial transactions and account onboarding, contributing to a 15% increase in sales conversions.
Education
Degrees, certifications, and relevant coursework
University of Southern Philippines
Bachelor of Science, Nursing
2024 -
Pursuing a Bachelor of Science in Nursing at the University of Southern Philippines.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
Skills
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