Open to opportunities

amira adjlia

@amiraadjlia

Message

Senior customer service professional and recruiter delivering data-driven satisfaction.

Qatar

Message

What I'm looking for

I’m looking for a customer service role where I can lead high-quality support, improve satisfaction with KPI-driven insights, and contribute to team growth through training—while leveraging my bilingual communication skills to handle complex cases confidently.

I’m a customer-focused professional with experience delivering exceptional service to diverse clients, resolving complaints efficiently, and de-escalating conflicts to improve customer satisfaction. At Qatar Airways, I handled inquiries, supported order processing and returns, maintained accurate customer interaction records using Type B CRM software, and worked with cross-functional teams to escalate and resolve complex issues promptly.

Most recently, I’ve led “Senior Customer Service & Recruitment,” running recruitment campaigns to attract top talent, improving staffing efficiency by 30%, and driving a 25% increase in customer satisfaction ratings. I also develop training programs, use data analytics to monitor recruitment metrics and customer service KPIs, and support continuous improvement—while extending my skills through English-French translation, English teaching, and training for windsurf & surf.

Experience

Work history, roles, and key accomplishments

Current

English-French Translator

Current

Freelance

Jan 2023 - Present (3 years 6 months)

Translated complex English and French documents while preserving meaning and tone. Proofread and edited outputs for linguistic accuracy and client specification compliance.

English French Translation Proofreading Editing CAT Tools Document Translation Project Coordination

Customer Service Agent

Qatar Airways

May 2025 - May 2026 (1 year)

Provided exceptional customer service by addressing inquiries and resolving complaints to enhance customer loyalty. Maintained accurate customer interaction and transaction records using a CRM system.

Customer Service Complaint Resolution Customer Loyalty Record keeping

Senior Customer Service & Recruitment

Arabic Agent French Companies

Nov 2023 - May 2025 (1 year 6 months)

Led recruitment campaigns to attract and hire talent and improved staffing efficiency. Managed high-volume customer inquiries and used data analytics to track recruitment metrics and customer service KPIs.

Customer Service High Volume Stakeholder Management Data Analytics KPIs Recruitment KPIs

Secretary

Genius Kids School

Feb 2023 - Sep 2023 (7 months)

Managed daily administrative tasks including scheduling, correspondence, and filing to support office efficiency. Coordinated meetings and events, handled confidential information, and supported recruitment activities by screening applicants and maintaining candidate databases.

Administrative Support Scheduling Correspondence Management Meeting Coordination Confidentiality Data Protection Compliance Customer Service Interview Scheduling Candidate Database Management

English Teacher

Private School

Jan 2022 - Jan 2023 (1 year)

Developed and delivered English language lessons to improve students’ speaking, reading, and writing skills. Designed curricula, used interactive multimedia tools, assessed progress, and organized extracurricular language activities.

Lesson Planning Curriculum Design English language teaching Assessments Extracurricular Activities

Windsurf & Surf Trainer

Cogneliano

Conducted windsurfing and surfing training for beginners and advanced learners, ensuring safety and skill progression. Built tailored training plans, ran clinics and workshops, and managed equipment for readiness and safe sessions.

Windsurfing Instruction Surf Instruction safety management Balance Training Performance Evaluation Equipment Management