Mohamed Melliti

Handled resident complaints and suggestions related to infrastructure works, providing follow-up and timely updates on road closures and diversions. Produced bilingual Arabic/English project announcement materials and coordinated with safety, municipality, and relevant authorities to support site operations.

Delivered comprehensive English instruction to diverse student groups by designing lesson plans aligned to each learner’s proficiency level. Conducted assessments and provided personalized feedback to support measurable improvement in speaking, reading, and writing.

Managed and organized both physical and digital documentation, ensuring accuracy and compliance for contracts and other files. Translated English/Arabic documents, interpreted during management meetings, and coordinated travel and accommodation arrangements while maintaining confidentiality.

Supervised a team of 60 staff and maintained high standards across housekeeping and customer service. Performed daily safety inspections for rides, trained new staff, managed petty cash and purchasing/customs clearance, and coordinated promotions with external partners.

Provided exceptional customer service to mall visitors and efficiently routed phone calls to the right recipients. Supported marketing and leasing by translating documents between English and Arabic and compiling monthly operational reports.

Taught English by integrating listening, speaking, reading, and writing skills into structured lesson plans. Provided personalized support for students, maintained the school journal, contributed to school theater activities, and managed classroom discipline in a friendly learning environment.

Completed a Bachelor in English Language.