amina zittu
@aminazittu
I support e-commerce customers and remote operations across email, chat, phone, and administrative workflows.
TanzaniaWhat I'm looking for
I've supported customers and e-commerce operations through freelance remote work, AFROprenuer, and Azam Media Ltd, resolving inquiries across email, chat, phone, and in-person channels. I also handle data entry, scheduling, reporting, documentation, product listings, and inventory support.
With over 10 years in customer care and support roles, I bring empathy, clear communication, and practical problem-solving to fast-paced remote environments. I'm comfortable using Google Workspace, Microsoft Office, Zoom, Google Meet, Slack, Zendesk, and Freshdesk while managing customer information confidentially.
Experience
Work history, roles, and key accomplishments
Remote Customer Support & Admin Assistant
Freelance / Remote Work
Jan 2021 - Present (5 years 7 months)
Provided professional remote customer support via email, chat, and online platforms, and performed administrative tasks including data entry, scheduling, and reporting.
E-Commerce Operations & Customer Support
AFROprenuer
Jan 2019 - Dec 2021 (2 years 11 months)
Supported online e-commerce operations including customer communication, product inquiries, and sales support, and engaged with customers during pop-up sales events.
Part-Time Kindergarten Teacher
Private Kindergarten School
Jan 2019 - Dec 2021 (2 years 11 months)
Communicated effectively with parents, staff, and students, managed classroom activities and schedules, and maintained accurate records.
Customer Care Representative
Azam Media Ltd
Jan 2014 - Dec 2019 (5 years 11 months)
Provided customer support via phone, email, and in-person communication, handled high volumes of inquiries, and resolved complaints efficiently.
Education
Degrees, certifications, and relevant coursework
Tanzania Institute of Accountancy
Diploma, Marketing and Public Relations
Diploma in Marketing and Public Relations from the Tanzania Institute of Accountancy.
Tech stack
Software and tools used professionally
Availability
Location
TanzaniaAuthorized to work in
Job categories
Skills
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